Lead Fire ICT Engineer at Suffolk County Council

Ipswich, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

40777.0

Posted On

30 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Infrastructure, Networking, Data Management, Troubleshooting, Monitoring, Communication Systems, Data Security, Policy Compliance, Project Management, Technical Guidance, Problem-Solving, Adaptability, Initiative, Customer Service, Mentoring, Innovation

Industry

Government Administration

Description

Suffolk County Council, Suffolk Fire & Rescue Service Address: Ipswich East Fire Station, IP3 9SJ Salary: £40,777 per annum (pro rata for part time) Hours: 37 Hours Per Week Contract: Permanent In today's rapidly evolving world, technology plays a crucial role in every aspect of our lives, and Suffolk Fire and Rescue Service is no exception. From advanced communication systems to data management and a state-of-the-art Fire Control suite, ICT is the backbone that underpins operational service delivery, ensuring firefighters have the tools they need to respond quickly and effectively in supporting our communities. We are seeking a Lead Fire ICT Engineer to join the Fire ICT team assist Suffolk Fire and Rescue Service on their Digital and Data transformation across a range of exciting projects. If you’re passionate about finding new solutions and making a real difference, we want to hear from you. Reimagine the possibilities. Your role and responsibilities Working in Fire ICT your days will be varied and busy. Manage incoming service requests via ITSM, email, or phone, allocating tickets to engineers and escalating complex issues as needed. Lead daily support for IT infrastructure, networking, and datacentre systems, including installation, troubleshooting, and monitoring. Oversee and maintain critical communication systems such as radio, telephony (ICCS), and emergency alerting platforms. Ensure data security and policy compliance while mentoring ICT engineers through training and technical guidance. Lead ICT projects and participate in the on-call rota to provide out-of-hours support for essential systems. You will need Our ideal candidate will be honest in nature, bringing experience, enthusiasm, and a commitment to working hard. To not only lead and contribute to the engineering team but also be able to self-start and work on your own initiative. Be hands on and flexible in your approach. Be passionate about technology and innovation. Commitment to learn and continuously develop your skillset and innovate to meet business needs. We welcome and encourage applicants with a range of experience that can apply transferable skills, offer fresh perspectives and bring new ideas. You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team You’ll be joining a supportive and forward-thinking team, and you will play a vital role in troubleshooting, problem-solving, and implementing solutions to the highest standards. The Fire ICT Team focuses on the blue light element of Fire and Rescue Service systems, including systems which alert fire personnel to incidents, provide information to the incident ground using mobile data terminals on fire engines, allow communications through mobile phones, Airwave radios and Wi-Fi and systems to capture information which can be used by other teams to monitor performance. The team is based at Ipswich East Fire Station but is responsible for equipment at all thirty-five fire stations across Suffolk along with the primary and secondary Fire Control locations. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Laurie Page (he/him) for a casual conversation. You can reach them by calling 01473 260570 (during office hours) or emailing laurie.page@suffolk.gov.uk. If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application. How to apply Step 1 - Read the Job and Person Profile (JPP) (Word). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word). 1) How do you stay up to date with the latest trends and developments in ICT? 2) Tell us about a time when you had to adapt quickly to change or manage competing priorities. How did you maintain a positive and resilient attitude? 3) Can you describe a time when you had to use your initiative to resolve an issue or improve a process while working independently. What steps did you take? 4) Can you share an experience where you had to deal with a difficult customer or situation? How did you maintain professionalism and resolve the issue? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm,19 November 2025. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite

Responsibilities

Manage incoming service requests and lead daily support for IT infrastructure and critical communication systems. Oversee ICT projects and provide out-of-hours support for essential systems.