Lead Food & Beverage Attendant - Rocky Mountain at Xanterra Travel Collection

Estes Park, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

16.15

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Communication, Guest Service Skills, Cashiering Duties, Staff Supervision, Inventory Management, Food & Beverage Knowledge, Sales Techniques, ServSafe Certification, Basic Math Skills, Flexibility, Teamwork, Training Skills, Safety Compliance, Sanitation Practices, Customer Interaction, Problem Solving

Industry

Hospitality

Description

Overview Live. Work. Explore. as a part of our Food and Beverage team in Rocky Mountain National Park! Working at the historic Trail Ridge Store & Café located high in the Rocky Mountains on Trail Ridge Road – cresting at over 12,000 feet – is a once in a lifetime adventure! Xanterra operates a cafe, coffee bar, and retail store which are open seasonally from late May to mid-October. If you love nature, beautiful scenery, and have a passion for working in hospitality, Rocky Mountain National Park should be your destination. We’re hiring Lead Food & Beverage Attendants to Live. Work. Explore. this summer! Job Summary: Assist guests in a courteous and knowledgeable manner, answering questions regarding the park, prices, and merchandise. Operating POS units and restocking are essential. This is a fast-paced and busy store. The Details: Position Type: Full-time, Seasonal Season Dates: Mid-May until mid-October Pay: $16.15/hr. Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays) Why Rocky Mountain National Park? We are a welcoming community who work hard, share a passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Rocky Mountain National Park, and proud stewards of the park. Life in Rocky Mountain: Dormitory-style housing and on-site meals (cafeteria-style) Free Wi-Fi, onsite updated laundry facility, and cable television Employee housing is in the town of Estes Park with good cellphone service Free Town of Estes Park shuttle Small community of coworkers of all ages from all over the country and world Benefits: Minimum Essential Coverage (MEC) Plan Paid Sick and Safety Time (PSST) Employee Assistance Program Wellness Program Learning and Development Program Perks: Free Rocky Mountain National Park pass Retail, Lodging and Travel Discounts Planned employee trips and activities 15% Verizon service/products discount $350 Referral Bonus Program The adventure of a lifetime! Responsibilities Perform all duties with respect to the Company’s Core Values, Mission Statement, and guest services standards. Assure the highest standards of restaurant service are met for the guests, the company, and the National Park Service. Perform all cashiering duties properly, ring up all sales before taking money, call out amount tendered in “dollars and cents”, place bills on register, and count back change. Suggest add-on sales to every transaction performed. Assist the F&B Manager in the day-to-day operation of the café, especially in the absence of the F&B Manager. Assist the F&B Manager with staff supervision and training as needed. Assist the F&B Manager in organizing the stockroom, stocking product as necessary, making sure all displays are kept stocked, neat, and clean. Candidates will be responsible for knowing and working all areas of the café, working alongside all food outlet attendants. Communicate with location management regarding the café operation, business needs, staffing, and employee issues. Help with loading and unloading box truck with product needed to run the café on a daily basis. Coordinate with F&B Manager regarding issues, product needs, merchandising, and training. Provide excellent guest service for all. Greet guests with a smile. Receive orders and help maintain inventory par levels in the cafe. Keep the café clean on a daily basis, which includes sweeping, vacuuming, dusting, polishing, mopping, and trash removal. Maximize sales by using menu knowledge and suggestive up-selling techniques. Handle cashier change requests. Verify attendants cash drawers & deposits. Responsible for safe and cash banks. Alert manager to shrinkage, guest problems and concerns. Maintain a safe & sanitary work area. Work espresso coffee bar, hot line, and food prep as directed by manager. Comply with ServSafe protocol. Open and close the guest service facilities on time every day. Able to work with minimal supervision, evenings, nights, weekends, and holidays. Perform duties outside the job classification assigned by management along with any other responsibilities deemed necessary. This is a non-tipped position. Qualifications Excellent communication and guest service skills. ServSave certification helpful. Must understand and enforce FIFO (First In-First Out) procedures. Basic math skills with the ability to make change. Working knowledge of all positions supervised. Working knowledge of all equipment used within the food and beverage operation. Knowledge of all menus: specials, features, food, and beverages. Knowledgeable of procedures and policies used within the food and beverage operation and company. Demonstrate a basic understanding of food & beverage procedures. Must be able to remain calm in a high stress environment. Able to function with flexibility, and courteous behavior in a high traffic seasonal food service operation. Acquire and demonstrate an advanced knowledge of products sold in the cafe. Able to work with minimal supervision. Maintain excellent attendance and punctuality. Able to keep accurate receiving and back stock records. Demonstrate basic awareness of general shop security and theft prevention. Able to train fellow associates on product attributes and café procedures. Must possess a non-CDL, valid driver’s license, and a clean record. Physical Requirements include: Candidate must be able to work at an altitude of 12,000 feet. Ability to stand/walk for a minimum eight to ten hour shift. Frequently lift and carry cartons weighing up to 50 lbs. Must have the ability to walk up and down stairs several times a day. Carry boxes/product up and down stairs several times a day. Must be able to bend down or kneel to stock product frequently during a shift. Must be able to climb ladders as requested. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

Assist guests in a courteous manner and operate POS units while ensuring the highest standards of service. Help manage daily operations of the café and supervise staff as needed.