The Lead Fraud Program Manager job plans, organizes, and controls resources/processes that are associated to planned technology projects and identifies potential fraud control gaps. This role requires deep understanding of fraud controls associated with authentication, payments and customer verification. Will need to work in a highly matrixed environment with the ability to focus on solutions and outcomes through expertise, influence, and collaboration with minimal supervision.

Key Responsibilities and Duties

• Identifies and works to resolve identified control gaps and provides recommendations on how to address gaps ensuring they are aligned to existing corporate policies.
• Monitors the status of projects including cost, timing, and staffing.
• Conducts and participates in meetings to reports and communicate the status of the project work.
• Coordinates the activities of outside contractors to ensure solutions are integrated into our existing processes and procedures.
• Proactively communicates concerns, recommendations and decisions associated to assigned project work.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Required Experience:

• 5+yrs of Project / Program Management experience
• Experience working on Fraud initiatives

Preferred Experience:

• 3+yrs of experience in Fraud Management & Controls
• 3+yrs of experience in payments fraud (specifically ACH/Check)
• Six-Sigma black belt or similar process engineering experience
• 2+yrs of Fraud risk management experience
• Knowledge of Digital Authentication practices/standards and technologies.

Related Skills
Adaptability, Collaboration, Communication, Consultative Communication, Executive Presence, General Risk Management, Influence, Problem Solving, Program Management, Project Management, Relationship Management, Stakeholder Engagement
Anticipated Posting End Date:
2025-04-15
Base Pay Range: $108,800/yr. - $182,800/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our
Benefits Summary
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Equal Opportunity
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Accessibility Support
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• Identifies and works to resolve identified control gaps and provides recommendations on how to address gaps ensuring they are aligned to existing corporate policies.
• Monitors the status of projects including cost, timing, and staffing.
• Conducts and participates in meetings to reports and communicate the status of the project work.
• Coordinates the activities of outside contractors to ensure solutions are integrated into our existing processes and procedures.
• Proactively communicates concerns, recommendations and decisions associated to assigned project work