Lead Front Desk Agent at Holiday Inn Express & Suites Charlotte - Ballantyne

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Property Management System (PMS), Conflict Resolution, Employee Development, Reservation Management, Front Desk Operations, Interdepartmental Communication, Payment Processing, Staff Training, Attention To Detail, Office Software

Industry

Hotels and Motels

Description

Description Currently seeking dynamic and motivated individuals for the position of Front Desk Lead to join our team. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. If you’re ready to take on the task of ensuring the facility runs smoothly, we’d love to hear from you. Weekdays, Weekends, and Holidays are required. As a Front Desk Lead schedule flexibility is key as you might cover other shifts, as needed including the morning shift, mid-shift, overnight/night audit. Welcome guests and visitors to the front lobby of the facility, perform check-in Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff. Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary. Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest. Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties. Increase level of guest satisfaction by delivery of an exceptional product through employee development. Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. Ability to accurately use various office and accounting software. Maintain regular attendance. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Maintain a friendly and warm demeanor at all times. Set the standard for guest relations at the Front Desk. Be aware of all rates packages and promotions currently advertised. Be familiar with all in-house groups. Be able to perform all duties of Front Desk Agent. Set example for other associates be the team leader establishing and maintaining good interdepartmental communication and teamwork with fellow associates and other departments within the hotel. Overseeing all problem resolution matters in the absence of a manager Increasing level of guest satisfaction by delivery of an exceptional product through employee development. Responding and resolves guest requests, complaints, or questions in a courteous and timely manner. Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner. Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Ensure that associates are at all times attentive friendly helpful and courteous to all guests' managers and all other associates. Answer all guest inquiries in a timely and professional nature. Be involved in departmental meeting planning and execution. Assist in training of new hires and current associates on a regular basis. Requirements Strong leadership qualities High school diploma or an equivalent credential Two or more years of experience working in a hotel with a PMS system Strong attention to detail Commitment to delivering excellent customer service Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Have knowledge of and assist in all emergency procedures as required. Ability to assist with various office tasks as needed. Attend required meetings. Relevant education and work experience will contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

Lead the front desk team to ensure smooth facility operations and exceptional guest satisfaction through efficient check-ins and problem resolution. Oversee employee development, manage room occupancy rates, and maintain high standards of lobby cleanliness and professionalism.