Lead Front Desk Agent at Marriott Vacations Worldwide Corporation

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

20.6

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Teamwork, Attention to Detail, Time Management, Multitasking, Training, Guest Relations, Conflict Resolution, Active Listening, Organizational Skills, Adaptability, Professionalism, Sales Skills, Technical Skills

Industry

Hospitality

Description

Hourly Rate: $20.60 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Front Desk Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Shift: 1st, 2nd, 3rd (Overnight); must be available to work weekends and holidays. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities *Benefit Eligibility will vary by position Site Specific Perks Free on-site parking Uniform laundering (Front Office, Engineering, and Housekeeping) 40% discount at all on-site Food & Beverage outlets Complimentary soft drinks during each shift Work shoe credit through Shoes for Crews twice a year Company branded coat/jacket for outdoor and travel roles Hats and sunscreen are provided, as needed Bi-annual team building events “Way to Go” Incentive - $5 per name mention deposited onto Wisely card Quarterly celebrations, Associate of the Month, Associate Appreciation Week Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month) As a Lead Front Desk Agent, a typical day will include: Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. Answers telephone calls and routes calls to the proper department as applicable. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Assists management with training new associates or hourly duties as needed. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Lead Front Desk Agent at MVW: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Specific job duties may differ by property, size of team, or facility. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members

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Responsibilities

As a Lead Front Desk Agent, you will check Owners/guests into their villas and assist with their inquiries and requests. You will also ensure guest satisfaction by following up on their needs and resolving any issues that arise.