Lead Front Desk Associate at The NOW Buckhead

Sandy Springs, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Guest Service, Communication, Problem-Solving, Team Leadership, Training, Coaching, Scheduling, Customer Satisfaction, Performance Monitoring, Detail-Oriented, Accountability, Mentorship, Collaboration, Flexibility, Enthusiasm

Industry

Description

Benefits: Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compensation + generous commissions 401(k) Bonus based on performance Dental insurance Employee discounts Free uniforms Paid time off Schedule / Expected Work Hours: Ability to work flexible hours, including evenings, weekends, holidays We're open 7 days a week, must be available between 9am-9pm Job Summary The Experience Guide Lead provides leadership and mentorship to the Experience Guide team while ensuring the facility runs seamlessly, serving as the acting manager in the absence of other management. Responsibilities Serve as a professional ambassador for The NOW brand, leading by example in sales and guest service. Act as management in their absence by addressing guest service complaints and concerns. Maintain excellent attendance and ensure accountability for transactional corrections and follow-up. Assist in training new Experience Guides and provide shift coverage during absences. Act as a liaison between Experience Guides and the Leadership team, sharing suggestions and concerns. Collaborate with Leadership during regular meetings to drive improvements and support facility needs. Attend and actively participate in all necessary staff training sessions and meetings. Report to the Experience Guide Supervisor and General Manager or acting management.Work closely with team members to establish individual and team performance goals; monitor progress and adjust strategies to ensure alignment with company objectives. Provide ongoing coaching and feedback to team members to help them develop their skills, achieve targets, and grow within their roles. Lead by example in delivering exceptional guest service and driving sales performance. Foster a positive, high-energy environment that enhances the guest experience. Effectively resolve guest concerns and complaints, turning potentially negative experiences into positive outcomes, ensuring guest satisfaction and loyalty. Develop and manage efficient work schedules to ensure appropriate staffing levels, maintaining a balance between operational needs and team well-being. Qualifications Sales and service-related experience Ability to be efficient and detail-oriented in a fast-paced environment. Key-holder and or lead/supervisory experience preferred Must have enthusiasm and possess excellent guest service skills. Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW Possesses problem-solving and troubleshooting skills. Must be a team player. Company Overview The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com

Responsibilities

The Experience Guide Lead provides leadership and mentorship to the Experience Guide team while ensuring the facility runs seamlessly. They act as the acting manager in the absence of other management, addressing guest service complaints and ensuring accountability.