Lead Front Desk Receptionist at Blackstone Consulting Inc

Cupertino, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organization, Attention to Detail, Conflict Resolution, Task Prioritization, Professional Composure, Feedback, Relationship Building, Judgment, Flexibility, Driving Record, Transportation, Training, Mentoring, Administrative Tasks

Industry

Environmental Services

Description

Work Onsite at a Global Leader in Innovation and Technology! Blackstone Consulting, Inc. is seeking customer service-driven individuals with strong people skills, organization, and attention to detail. The ideal candidate takes pride in their work, holds themselves to high standards, and can thrive in a fast-paced, professional environment. Key Qualifications: * 1–3 years of related experience * Excellent written, technical, and verbal communication skills * Familiarity with OS X office systems (Calendar, Mail) a plus * Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities * Professional composure at all times * Strong customer service skills * Ability to give and receive constructive feedback * Ability to build positive relationships and influence others * Conflict resolution skills and sound judgment on when to escalate issues * Flexibility with last-minute schedule changes * Clean driving record (subject to DMV and background check) * Reliable transportation Lead Reception Role: The Lead Receptionist supports the Reception Supervisor and front desk team, ensuring consistent, high-quality guest service and smooth daily operations. This role acts as a point of contact in the supervisor’s absence, provides guidance to peers, and helps maintain operational efficiency. Key Responsibilities: * Support the Reception Supervisor with daily operations and guest service coordination * Maintain consistent service standards and professional communication * Assist with onboarding, training, and mentoring reception staff * Manage scheduling, coverage, and administrative tasks for the reception area * Maintain information flow between reception, facilities, and other departments * Enhance overall efficiency and guest experience * Make sound decisions and handle tasks independently * Provide direction and support to peers as needed Additional Responsibilities: * Schedule and take notes for BCI group and team meetings * Assist with AP Tours and Monthly Newsletter collaboration * Check in with new hires and support their transition * Provide witness support during employee counseling sessions * Participate in orientation, onboarding, and initial phone screens * Manage Conference Room Scheduler (CRS) Quip document and project tracking * Develop and present monthly slideshow presentations on policies and procedures * Assist as a classroom trainer for new and existing team members * Coordinate logistics for team events and meetings * Provide support in the executive Reception area * Drive Apple EV mobility carts to assist with guest transportation In the Supervisor’s Absence: * Serve as point of contact for employees and clients * Send daily team announcements * Counsel employees and administer constructive coaching * Audit ADP time punches daily/weekly * Conduct orientation and onboarding for new hires Other Duties: * Perform additional tasks as assigned by the Supervisor or Manager Education & Experience: * Associate’s degree preferred, not required * Customer service experience: 1+ year preferred Job Type: Full-time Schedule: Monday to Friday, 8-hour day shift, no weekends Benefits: * Dental, health, vision, and life insurance Work Location: In-person #IND Qualifications Work Onsite at a Global Leader in Innovation and Technology! Blackstone Consulting, Inc. is seeking customer service-driven individuals with strong people skills, organization, and attention to detail. The ideal candidate takes pride in their work, holds themselves to high standards, and can thrive in a fast-paced, professional environment. Key Qualifications: * 1–3 years of related experience * Excellent written, technical, and verbal communication skills * Familiarity with OS X office systems (Calendar, Mail) a plus * Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities * Professional composure at all times * Strong customer service skills * Ability to give and receive constructive feedback * Ability to build positive relationships and influence others * Conflict resolution skills and sound judgment on when to escalate issues * Flexibility with last-minute schedule changes * Clean driving record (subject to DMV and background check) * Reliable transportation Lead Reception Role: The Lead Receptionist supports the Reception Supervisor and front desk team, ensuring consistent, high-quality guest service and smooth daily operations. This role acts as a point of contact in the supervisor’s absence, provides guidance to peers, and helps maintain operational efficiency. Key Responsibilities: * Support the Reception Supervisor with daily operations and guest service coordination * Maintain consistent service standards and professional communication * Assist with onboarding, training, and mentoring reception staff * Manage scheduling, coverage, and administrative tasks for the reception area * Maintain information flow between reception, facilities, and other departments * Enhance overall efficiency and guest experience * Make sound decisions and handle tasks independently * Provide direction and support to peers as needed Additional Responsibilities: * Schedule and take notes for BCI group and team meetings * Assist with AP Tours and Monthly Newsletter collaboration * Check in with new hires and support their transition * Provide witness support during employee counseling sessions * Participate in orientation, onboarding, and initial phone screens * Manage Conference Room Scheduler (CRS) Quip document and project tracking * Develop and present monthly slideshow presentations on policies and procedures * Assist as a classroom trainer for new and existing team members * Coordinate logistics for team events and meetings * Provide support in the executive Reception area * Drive Apple EV mobility carts to assist with guest transportation In the Supervisor’s Absence: * Serve as point of contact for employees and clients * Send daily team announcements * Counsel employees and administer constructive coaching * Audit ADP time punches daily/weekly * Conduct orientation and onboarding for new hires Other Duties: * Perform additional tasks as assigned by the Supervisor or Manager Education & Experience: * Associate’s degree preferred, not required * Customer service experience: 1+ year preferred Job Type: Full-time Schedule: Monday to Friday, 8-hour day shift, no weekends Benefits: * Dental, health, vision, and life insurance Work Location: In-person #IND

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Responsibilities

The Lead Receptionist supports the Reception Supervisor and front desk team, ensuring consistent, high-quality guest service and smooth daily operations. This role acts as a point of contact in the supervisor’s absence, providing guidance to peers and helping maintain operational efficiency.