Lead Front Office Associate at RAYUS Radiology

Pasirpanji, West Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

28.1

Posted On

11 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Insurance Verification, Team Leadership, Process Improvement, Training, Mentoring, Communication, Organization, Medical Terminology, Bilingual

Industry

Hospitals and Health Care

Description

RAYUS now offers DailyPay! Work today, get paid today! The pay range for this position is $19.44-$28.10 based on direct and relevant experience. RAYUS Radiology is looking for a Lead Front Office Associate to join our team. As a Lead Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, cheerfully greeting and registering patients and performing other duties as assigned. This is a leadership role within the greater administrative team; from process improvements, staff planning, training and supervision. This is a full-time position working Monday-Friday from 8:00am-4:30pm, occasional weekends as needed. ESSENTIAL DUTIES AND RESPONSIBLITIES: (30%) Registration 1. Greet and checks-in patients scheduled for imaging services; processes payment as needed 2. Answer phones and handles calls in an efficient and friendly manner 3. Field phone calls appropriately for Center Team Members 4. Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information 5. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup 6. Order office supplies as needed 7. Maintain supply of patient information sheets 8. Push patient imaging via electronic interfaces 9. Complete patient appointment confirmation calls and provide preparation instructions to patients 10. Fax/scan reports, billing information, and medical release forms as requested (15%) Scheduling 1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate 2. Enter and submit patient exam orders 3. Verify patient exam orders match exam schedules 4. Schedule referrals and ensures proper authorizations are obtained 5. Schedule walk-in patients 6. Process requests for image orders and CDs from both the referring physicians and patients 7. Maintains an up-to-date and accurate pending-scheduling list 8. Maintain an up-to-date and accurate database of all current and potential referring physicians (15%) Insurance 1. Verify patient's insurance coverage 2. Pre-certify all patient exams with the patient's insurance company 3. Obtain insurance authorizations 4. Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments 5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines (35%) Functional Team Leadership 1. Coordinate the training and onboarding of new team members 2. Assist the Supervisor, or directly facilitates and leads regular team meetings and assigned team member one-on-ones 3. Assist with the hiring process for new team members 4. Monitor and approves assigned team member timecards 5. Initiate and/or participate in the annual performance evaluations, learning/development and performance management of assigned team members 6. Assist with the development of team member schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage 7. Evaluate workflows and implement process improvements for the team/department as appropriate 8. Ensure the team has knowledge of company and department policies and corresponding procedures 9. Proactively provides support to team members to ensure the highest level of patient satisfaction is reached and maintained 10. Manage the department (in the absence of supervisor) and coordinates schedules to ensure appropriate coverage 11. Leads special projects and/or committees, as assigned (5%) Completes other tasks and projects as assigned Qualifications Required: 1. High School Diploma, or equivalent 2. Four (4) years’ customer service experience 3. Two (2) years’ experience working in a professional office environment 4. Experience serving as a resource to others and proactively identifying process improvement opportunities 5. Experience leading/mentoring others Preferred: 1. Associate degree in a medical related, or other applicable field 2. Two (2) years’ experience working in a professional medical office experience 3. Previous experience directly supervising others 4. Working knowledge of medical terminology 5. Working knowledge of medical insurance terminology 6. Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers [http://www.rayusradiology.com/careers]. Machine generated alternative text: DAILYPAY AVAILABLE dailypay. Apply today! DailyPay implementation is contingent upon initial set-up period. #LI-JH1

Responsibilities

The Lead Front Office Associate is responsible for providing services to patients and referring professionals, including answering phones, scheduling appointments, and registering patients. This role also involves leadership duties such as staff planning, training, and process improvements.