Lead Garage Cafe Operation at Royal Enfield

, Goa, India -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Retail, Customer Experience, Operations Management, Sales, Service Recovery, Staff Development, Marketing Coordination, Brand Strategy, Motorcycling, Ambience Management, SOP Implementation, Team Leadership, Revenue Generation, User Feedback Analysis, Cleanliness Standards

Industry

Motor Vehicle Manufacturing

Description

Job Requirements Job Purpose: The role of Lead - Goa Garage Cafe will be completely responsible for establishing the Garage Cafe as a "must visit property in Goa” and create superior customer experience through the Cafe. The position will report to the Head - Brand Strategy & Operations and work closely with the Global Brand Commercial Organization. Position Overview: Location: Goa Position Title: Lead - Goa Garage Cafe Reports to: Head - Brand Strategy & Operations Function: Brand What you’ll do: Drive the revenue and operations for the Garage Cafe and build it as a flagship brand beacon Fully responsible for all aspects of all departments of the property, with focus on the cafe but expanding to sales and service of motorcycles. Evolve the property into a destination cafe in Goa by building the right experiences and managing demand gen Ensure the premises are in operative condition as per category of the unit to receive & serve the guests Conduct regular operations team meetings with all the Leads to discuss routine operational matters, sales targets, user feedbacks and action taken for service recovery, and also any staff issues. Ensure SOP implementation in all departments and check the same during routine operational checks. Inspecting all department with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture Monitor the coordination between all departments for smooth & efficient operations Assessing and reviewing customer satisfaction and service recovery process Identifying staff learning needs and assisting with development Conduct regular meetings with marketing for enquiry & follow up & conversion to grow up the business Responsible for the overall management of the operation of the hotel Any other duties assigned. Work Experience Experience: 7+ years of experience in Hospitality & retail industry. Possessing clear brand sensibility and creative abilities. Passion for motorcycling and experience of working with Lifestyle/youth brands would be an advantage. Qualification: Bachelor Degree (Full Time) - Specialization in Hospitality / Retail

Responsibilities

The Lead - Goa Garage Cafe will drive revenue and operations for the Garage Cafe, establishing it as a flagship brand in Goa. Responsibilities include managing all departments, ensuring operational readiness, and enhancing customer experiences.