LEAD GENERATION - DIGITAL EXPERIENCE EXECUTIVE - BIRMINGHAM.

At Probrand, we’re entering an exciting new phase of growth - and there’s never been a better time to join us.
We’re a digitally led IT solutions provider that’s transforming the way organisations buy and manage technology. Our award-winning digital procurement platform is at the heart of everything we do, helping customers streamline IT procurement, enhance spend control, and unlock value through automation, data, and integration.
But we’re not stopping there.
Our vision is to grow through digital leadership - and we’re building a team of smart, motivated people to help make that happen. We’re passionate about innovation, and we thrive on making a measurable difference for our customers.
At Probrand, you’ll be part of a collaborative, forward-thinking culture where ideas are valued, contributions are recognised, and career growth is real. If you’re excited by the idea of working at the intersection of technology, customer success, and digital transformation, we’d love to hear from you.

CUSTOMER EXPERIENCE & ISSUE RESOLUTION

• Provide responsive, helpful, and knowledgeable support to users experiencing platform issues or with general questions.
• Collaborate with internal teams to resolve more complex queries, ensuring timely follow-up and communication.
• Log common queries and feedback to support continuous improvement initiatives.

The Digital Experience Executive plays a key role in driving client engagement and platform adoption across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every client.
This is a development role, offering a career pathway into Account Management and Sales roles for high performers. The role requires high levels of resilience and tenacity - the successful candidate must be comfortable with outbound activity (calls, emails, and LinkedIn outreach), trying different methods to connect with prospects, and persisting through rejection to generate results. Strong organisational skills are essential to maintain follow-ups and ensure all actions are tracked and completed.