Lead Governance and Control Analyst at stc

, , Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

0.0

Posted On

28 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Governance, Control Analysis, Service Delivery, Stakeholder Management, Communication, Feedback Implementation, Collaboration, Regulatory Compliance, Documentation, Audit Readiness, Performance Monitoring, Industry Trends, Emergency Strategy, Team Certification, Telecommunication Experience

Industry

Telecommunications

Description

Job Purpose The role holder is responsible for coordinate with internal teams, Managed Services Providers, other sectors and external stakeholders to maintain service quality through regular alignment meetings and joint reviews. The role holder shall carry out his duties in accordance with the stipulated business policies and procedure Job Responsibility Act as the primary interface with all sectors involved in service delivery for ‘Special Services’ customers, ensuring seamless communication Build strong relationships with ‘Special Services’ stakeholders through regular updates, service reviews, and proactive communication tailored to their needs Provide personalized service, addressing unique requirements and concerns through a dedicated team Conduct regular feedback sessions to identify and implement improvements, using structured surveys and one-on-one interviews Collaborate closely with the Royal team for real-time visibility and management of services. Facilitate seamless communication and coordination among network, IT, and business teams through regular cross-functional workshops Ensure team members are certified in critical domains and disaster recovery. Coordinate with internal teams, Managed Services Providers, other sectors and external stakeholders to maintain service quality through regular alignment meetings and joint reviews Build a high-mobilization strategy for emergencies, detailing resources, communication protocols, and predefined roles to activate a war room within minutes Ensure adherence to regulatory and compliance standards specific to critical services Maintain documentation and audit readiness for all processes and systems, conducting periodic internal audits Monitor and enforce contractual obligations with managed services providers and partners through regular performance reviews and SLA compliance checks Stay updated on industry trends and implement best practices to maintain a competitive edge, including participation in industry forums and partnerships Take all necessary measures, including mobilizing resources, initiating strategic initiatives, and making decisions, to achieve these objectives and uphold the highest standards of service delivery for the ‘Special Services’ customer segment Job Responsibility (cont.) Years of Experience Minimum of 6 years of experience in a related discipline Nature of Experience Prior experience in - within the Telecommunication industry Job Band ProfessionalSkills Education Bachelor Degree in Engineering or Business AdministrationAdditional Education Certifications

Responsibilities

The Lead Governance and Control Analyst coordinates with various teams and stakeholders to ensure service quality for 'Special Services' customers. This includes conducting regular reviews, facilitating communication, and implementing improvements based on feedback.