YOUR MISSION:

Parloa is looking for an experienced Lead Graphic Designer (f/m/d)* to bring to life our brand’s visual identity across all touchpoints.
In this role, you’ll be responsible for driving art direction, design craft, and creative innovation. You will design and direct high-impact brand campaigns, digital marketing, event design, product visualisation, high-stakes presentations, and more. You’ll join our in-house Creative Studio, reporting directly to our Chief Brand Officer, to set the standard for how Parloa shows up visually: hands-on in execution, decisive in direction, and professionally guiding a growing team of in-house and freelance designers. In addition, you will implement new innovative AI solutions to improve our team’s execution speed and quality.
This role combines design excellence, team mentorship, and AI-driven innovation. You’ll ensure that Parloa’s brand design system is not only consistent and precise but also visionary, guiding, and emotionally resonant.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Lead the creative development of assets across digital and physical channels.
• Partner with Marketing, Brand, Content, Product, Sales, and Partnerships teams to align visual storytelling.
• Set the visual bar, make art direction calls, and ensure brand fidelity across all creative assets.
• Create world-class assets yourself.
• Evolve and maintain our visual identity system.
• QA design outputs for polish, detail, and consistency.
• Mentor and guide a hybrid team of in-house and freelance designers. Run critiques and feedback sessions that help designers grow their craft and confidence.
• Support briefing and directing external creative agencies, while ensuring external partners deliver work that integrates seamlessly with in-house standards.
• Champion an AI-first design mindset: exploring and implementing generative image and video tools to scale creativity.
• Track and optimize team capacity, balancing high-impact projects with day-to-day execution. Manage design capacity, resource planning, and prioritization.