Lead Groomer at PET PROS LLC DBA EARTHWISE PET

Wheaton, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

20.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dog Grooming, Bathing, Breed-Specific Styling, Team Leadership, Coaching, Customer Service, Quality Control, Pet Safety, Time Management, Problem Solving, Clipping, Trimming, Hand-Stripping, Communication, Salon Management, Technical Guidance

Industry

Retail

Description

Description Job Summary We are seeking an experienced and motivated Lead Dog Groomer to provide high-quality grooming services and to offer leadership, coaching, and technical direction to a team of groomers and bathers. This role combines hands-on grooming expertise with team development, quality control, and customer service excellence. The ideal candidate is a skilled groomer with strong leadership abilities, a passion for pet care, and a commitment to delivering exceptional service and results. Key Responsibilities Grooming Services & Client Experience Perform full-service grooming, including bathing, brushing, clipping, trimming, and breed-specific styling Conduct thorough assessments of each dog’s coat, skin, ears, nails, and overall condition Recommend appropriate services, add-ons, and products based on pet needs Clearly communicate grooming plans, pricing, and service expectations to pet parents Maintain detailed records of grooming instructions and customer preferences Notify pet owners when services are completed and provide ongoing communication as needed Deliver exceptional customer service and ensure a positive salon experience Leadership & Team Development Provide day-to-day leadership, coaching, and technical guidance to groomers and bathers Train and support skill development for bathers, and maintain grooming and bathing quality standards across the team Perform regular quality checks on groomers and bathers Participate in bi-weekly performance meetings and support team performance improvement Address and resolve customer concerns, including making service corrections when needed Operations & Performance Maintain strong customer service standards and meet or exceed established goals Adapt to changing priorities, including assisting with walk-in grooming services. Communicate effectively and professionally with customers and team members Pet Safety & Care Ensure accuracy of release forms, kennel cards, and service documentation Monitor pets for stress, health concerns, or behavioral changes and report as needed Ensure kenneled pets are comfortable, have access to water, and are walked regularly Communicate any health or safety concerns to management and pet owners Salon Maintenance & Compliance Maintain a clean, safe, and organized grooming environment. Complete daily and weekly cleaning and sanitation tasks Respond appropriately to any pet or employee incidents, ensuring proper care and reporting Support additional salon duties as assigned by management Qualifications Minimum of 2 years of professional dog grooming experience required Minimum of 2 years of professional bathing experience required Associate’s degree preferred Skills and Abilities Strong leadership, coaching, and team development skills Proficiency in a variety of grooming techniques, including clipping, trimming, hand-stripping, and breed-standard styling Knowledge of grooming tools and equipment Familiarity with dog breeds and grooming standards Excellent customer service and communication skills Ability to manage multiple priorities in a fast-paced environment Strong attention to detail and problem-solving skills Ability to work both independently and collaboratively Ability to complete a grooming skills assessment Compensation & Benefits Pay: Up to $20.00 per hour + up to 45% commission. Strong earning potential with a competitive commission structure Exclusive Professional Development Opportunity: Participate in bi-weekly, hands-on mentorship and leadership development sessions with a multi-award-winning international competition groomer. With over 20 years of experience in advanced grooming techniques, salon leadership, and professional instruction, this mentorship offers a rare opportunity to elevate your craft, refine advanced skills, and grow as a leader in the grooming industry. Work Environment Fast-paced grooming salon environment Frequent interaction with dogs of all breeds, sizes, and temperaments Requires standing, bending, and lifting throughout the workday This is more than just a grooming role; it’s an opportunity to advance your career, maximize your earning potential, and learn from one of the best in the industry.

Responsibilities

Perform full-service grooming and breed-specific styling while ensuring a high-quality client experience. Provide leadership, technical coaching, and quality oversight to a team of groomers and bathers.