Lead Guest Experience Host at Eldorado Hotel & Spa

Santa Fe, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

20.5

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Professionalism, Consistency, Energy, Communication, Decision Making, Complaint Resolution, Confidentiality, Recommendation Skills, Multitasking, Poise, Computer Competency, Reservation Management, Point of Sale System Operation

Industry

Hospitality

Description

Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $18.50-$20.50/hour DOE + benefits.Located in Santa Fe, NM. Working out of Eldorado Hotel & Spa. Position Purpose: The Lead Guest Experience Host sets the tone for the Heritage experience alongside all other Guest Experience Hosts, and is part of the main point of contact for duration of a guests stay. The Lead Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Lead Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests. Essential Duties and Functions/Responsibilities/Tasks: Maintain high level of positive and professional approach with coworkers and guests. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Provide highly knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Maintain the upmost confidentiality and care with guest information. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Why You’ll Love Working With Us Competitive pay and comprehensive benefits, including a 25% 401(k) match! Generous employee discounts across Heritage hotels, restaurants, spa and retail! Complimentary meals during scheduled shifts! Free employee parking! Supportive team culture with opportunities for growth and advancement! A workplace rooted in New Mexico pride and community values! Requirements Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise. Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. 2 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred. High school diploma or equivalent experience/training. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Responsibilities

The Lead Guest Experience Host is the main point of contact for guests, setting the tone for the Heritage experience by welcoming them professionally and articulating the property's story and inspiration. This role supports the Front of House team by ensuring guest requests are met, prioritizing guest happiness, and providing knowledgeable recommendations.