Lead, Guest Experience Ticket Booth at Dallas Arboretum & Botanical Society, Inc.

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

16.0

Posted On

06 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Communication, Interpersonal Skills, Problem Solving, Conflict De-escalation, Cash Handling, Ticketing Processes, Microsoft Office, Team Coaching

Industry

Non-profit Organizations

Description

Description The Dallas Arboretum is looking for an energetic, people-first Lead, Guest Experience Ticket Booth professional to help bring our guest experience to life! In this role, you’ll lead a dynamic team at the front lines, ensuring every guest interaction (whether at the ticket booth or over the phone) is welcoming, smooth, and memorable. If you love working with people, thrive in a fast-paced environment, and enjoy leading by example, this is your opportunity to grow your career in an inspiring, outdoor setting. This is a regular, full-time position. What We’re Looking For: A natural leader with a passion for customer service Strong communication and interpersonal skills Ability to stay calm, professional, and solution-focused in high-traffic environments Flexible, adaptable, and ready to jump in wherever needed Previous experience in guest services, hospitality, or retail leadership preferred Why You’ll Love Working Here Work in a beautiful, garden setting every day Be part of a mission-driven organization that brings joy to thousands of guests Join a supportive, team-oriented culture Opportunity to grow your leadership skills ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO: Lead & Inspire Guide, coach, and support team members in daily operations Foster a positive, high-energy, and collaborative team environment Deliver Exceptional Guest Experiences Greet and assist guests with warmth and professionalism (in person and over the phone) Help guests book tickets and navigate their visit with ease Answer questions about the garden, events, and offerings Be the Go-To Problem Solver Serve as the first point of contact for resolving guest concerns with empathy and professionalism De-escalate situations and turn challenges into positive experiences Support Efficient Operations Ensure team adherence to Dallas Arboretum policies and service standards Assist with basic cash handling and ticketing processes Step in wherever needed across Guest Experience department to keep things running smoothly Requirements SKILLS AND QUALIFICATIONS · High school graduate or G.E.D. · Customer service experience required. · Excellent verbal and written communication skills. · Computer experience required (Microsoft Office products). · Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions. · Ability to work rotating shifts, including weekends and seasonal evening hours. · Ability to pass all pre-employment requirements including a background check and drug test To help you stay energized, engaged, and inspired, we offer a wide range of benefits including comprehensive healthcare, a 401K, and Paid Time Off (PTO). The mission of the Dallas Arboretum and Botanical Garden is to be a garden for all that enriches lives through beauty, learning, and connection. We are a world-class sanctuary where people and plants flourish in the natural environment. The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.

Responsibilities

Lead and coach a dynamic team at the ticket booth to ensure welcoming and smooth guest interactions. Resolve guest concerns with empathy and oversee daily ticketing and cash handling operations.