Lead Guest Service Agent - Limelight Mammoth at Aspen Skiing Company

Mammoth Lakes, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

20.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Customer Service, Training, Coaching, Mentoring, Problem Solving, Communication, Team Collaboration, Time Management, Safety Compliance, Driving, Emergency Procedures, Task Delegation, Multi-tasking, Customer Engagement, Attention to Detail

Industry

Hospitality

Description

Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (just opened fall 2025); Ketchum, Idaho; Mammoth, California (coming by the end of 2025); and Charleston, South Carolina (coming in 2028). For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description Position Summary The Lead Guest Service Agent is responsible for training newer team members and providing organized, up-to-date knowledge for Guest Service team members and guests. This role will act as the point of contact for staff and guest. This involves managing guest inquiries and assisting with the efficient operation of the guest services team. This position reports to the Front Office Manager. The pay range for this position is $19.00 to $20.00 per hour, actual pay will be dependent on budget and experience. Job Posting Deadline Applications for this position will be accepted until October 12, 2025. Essential Job Functions/Key Job Responsibilities • Train new Guest Service employees on hotel processes and procedures while acting as a support for questions • Ensure Front Office Leadership is aware of the guest’s comments and/or complaints • Report all accidents to Front Office Leadership, Director of Operations and General Manager immediately and complete appropriate paperwork • Pick up and deliver guests to various local locations as scheduled by the Front Desk or Transportation Coordinator • Be the Guest Service expert on all daily hotel functions, locations and operating times for appropriate guest direction • Perform and record regular maintenance of oil and brake fluids, tire pressure, swapping of ski and bike racks • Comply with all policies and procedures for Limelight Hotels, Guest Services Department and Aspen One • Assist in emergency and security procedures as directed by management • Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit • Other duties as assigned Qualifications Education & Experience Requirements • Must be over 18 years of age • A valid driver’s license is required • 1 year of guest / customer service skills required Knowledge, Skills & Abilities • Proficient knowledge of industry trends and best practices • Proficient knowledge in company policies and procedures • Proficient knowledge industry terminology • Ability to engage with customers in a positive and helpful manner • Skills in coaching and mentoring team members • Skill in assigning tasks and responsibilities to team members based on their strengths • Follows all safety policies and procedures and exercises caution when working • Ability to work in collaboration with others to achieve team goals • Ability to identify straightforward issues and propose simple solutions • Ability to handle difficult customer interactions and ensure high levels of satisfaction • Ability to manage multiple priorities and projects simultaneously without sacrificing quality • Ability to work independently with minimal supervision, completing work at a high standard Additional Information Work Environment & Physical Demands • Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend • Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces • Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. • Health, Dental and Vision Insurance Programs • Flexible Spending Account Programs • Life Insurance Programs • Paid Time Off Programs • Paid Leave Programs • 401(k) Savings Plan • Employee Ski Pass • Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks Aspen One participates in E-Verify. E-Verify & Right to Work Poster

Responsibilities

The Lead Guest Service Agent is responsible for training new team members and managing guest inquiries. This role acts as the point of contact for staff and guests, ensuring efficient operation of the guest services team.