Lead Guest Services Team Member at Pilot Company

Mebane, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

16.08

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transaction Processing, Shift Leadership, Cash Handling, End-of-Shift Reporting, Restricted Merchandise Sales Compliance, Area Organization, Suggestive Selling, Guest Service Delivery, Complaint Resolution, Team Member Conflict Resolution, Scheduling, Travel Center Operations, Compliance Management, Team Support

Industry

Retail

Description

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description The purpose of this job is to process merchandise and fuel transactions. Essential Functions include: Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions Complete end-of-shift reports and close out procedures Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco) Maintain an organized and clean work area Use suggested selling methods to promote and sell products Ensure quality service is delivered to every guest Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management Determine break schedules and team member placement during shift Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level Ensure all activities are in compliance with rules, regulations, policies, and procedures Complete other duties as assigned Pay Rates Starting between: $11.54 - $16.08 / hour Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Position Category: Guest Services (FIELD-GUESTSRVC)

Responsibilities

The primary purpose of this role is to lead a shift of cashiers in processing merchandise and fuel transactions, which includes handling all payment types and completing end-of-shift closing procedures. This position also involves ensuring quality guest service, resolving complaints, determining break schedules, and assisting with general travel center maintenance tasks.