ABOUT US:

Speedy Transport Group Inc. started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada’s premier carriers. Today, we operate sophisticated transport services from terminals from Windsor-Quebec City and beyond, with a fleet of over 500+ trucks, and 500+ employees operating out of ten terminals.

JOB DESCRIPTION:

We are looking to hire an experienced full-time Customer Care Lead Hand for our London, Ontario terminal. The Customer Care Lead Hand is responsible for assisting the Supervisor in day-to-day office operations, to make certain of a best practices approach. NB: This role embodies an exceptional career opportunity for a person familiar with a variety of transportation vehicles, equipment, service requirements, and transport legislation.

QUALIFICATIONS:

• Minimum 2 years supervisory experience – leading people.
• Knowledge of Customs paperwork a strong asset.
• Well-organized, punctual, and computer literate—with an emphasis on spreadsheets and email applications.
• Previous experience within the Warehouse/Transportation/Logistics Industry.
• Excellent communication skills both oral and written.
• Proven problem-solving skills and a demonstrated ability to achieve operational goals.
• Ability to work under pressure and handle several complex tasks simultaneously.
• Ability to take ownership of issues and problem analysis, decision making and resolution.
• Ability to work effectively, efficiently, and courteously with other staff.
  Job Types: Full-time, Permanent
  Pay: $48,000.00-$50,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In perso

• Assist in the supervision of all customer service representatives in the Customer Service Department.
• Provide training for all customer service employees.
• Ensure that all customer service employees understand and operate within department policies and procedures.
• Ensure customers are provided with requested information including service description and service options.
• Ensure all customer claims and queries are satisfactorily investigated and resolved – including missing issues, non-receipt, billing, and shipping errors.
• Collaborate with relevant departments within the company to meet company objectives and resolve customer issues.
• Monitor special needs of new customers.
• Work closely with operations to provide our customers with the best possible service.
• All other duties as assigned by Management.