LEAD HEALTH & SAFETY MANAGEMENT CONSULTANT

Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations predominantly within the Residential and Commercial Property Sector, for over 30 years. Our goal is to deliver a measurable benefits for our clients through innovation, partnership and customer success practices.
QUOODA® is our Operational Risk, Compliance and Safety software platform. Simple to implement and fully adaptable to meet your organisations evolving future demands.

ABOUT THE ROLE

If you have a passion for driving success and thrive in a dynamic environment where solving complex client problems is of greatest importance, we want you to join our team. This is not just an opportunity to work strategically with mid-to-large clients on their safety programs, but to truly make a difference and have a positive impact on their success.
As a senior member of our Customer Success Team, you will report into the Director of Risk and Compliance, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver. You will work alongside a group of dedicated professionals who are equally committed to continuous improvement and driving change.
In this role, your ability to provide innovative solutions and troubleshoot effectively will be critical. You will have the autonomy to lead and manage external relationships while also being the hub of our internal operations. Your role will be pivotal in exceeding client expectation and driving their success.

KEY RESPONSIBILITIES INCLUDE:

• Implement client projects and programmes with high-level advocacy
• Designing management reports and predictive analytics for clients.
• Create customer success by managing and reviewing a highly configurable digital software enterprise platform.
• Undertake gap analysis of processes for improvement and better management of our clients systems.
• Identify and implement client initiatives and new ways of working.
• Prepare and document technical requirements, proposals, schedules and client interactions.
• Preparation of scopes and methodologies including liaison with technical team and the clients.
• Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
• Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
• Adopting the role of Trusted Advisor so that our clients have confidence, resilience, and can thrive
• Providing decision support to clients: strategically as well as on day-to-day matters
• Creating compelling presentations to communicate ideas, plans, reporting tools and software user journeys
• Working with the software support team to achieve clients operational and strategic goals
• Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.