WHY WORK WITH US?

• Lead in the Field – Step into a key role with responsibility, autonomy, and support.
• Build a Career – We’re investing in our people, with training, growth paths, and leadership development.
• High-Impact Role – You’ll help shape service delivery standards and directly influence division growth and policy creation.
• Supportive Environment – Work alongside experienced leadership in a hands-on, team-first culture.
• Customer-Driven Focus – Help build long-term relationships by delivering reliable, efficient service.

MUST-HAVE QUALIFICATIONS:

• High school diploma
• Heavy Duty Equipment Technician Journeyman or 3rd/4th-Year Apprenticeship through SkilledTradesBC
• Valid Class 5 Driver’s License
• Comfortable working independently in a field service environment.

PREFERRED QUALIFICATIONS:

• Heavy Duty Red Seal Certification
• Forklift Operator Certificate
• 3+ years in forklift or material handling equipment service
• 2+ years of mechanical repair and diagnostic experience
• 1+ year of team leadership or mentoring experience
• Familiarity with ERP/work order systems and quoting repairs
• Customer-facing experience with strong relationship-building skills
• Experience in the parts or rental equipment space is a strong asset

JOIN THE TEAM

If you’re looking for more than just a job—if you want to grow, lead, and help shape a division with real potential—then this could be the opportunity for you. At RACKsteel, we’re building a team that values integrity, craftsmanship, and service excellence.
We take pride in offering a flexible, forward-thinking workplace where your contributions are recognized and your growth is supported. At RACKsteel, you’re not just an employee—you’re part of a team that looks out for each other and works together to build something lasting.
Location: Based out of 5596 268 St, Langley, BC (Field Service Role)
Employment Type: Full-time, On-site / Field-Based
Division: Material Handling
Reports To: Service Manager / General Manager
Regular Schedule: 7:00am to 3:00pm, Monday to Friday
Job Types: Full-time, Permanent
Pay: $37.00-$43.00 per hour
Expected hours: No less than 37.5 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Experience:

• Forklift or Material Handling repair: 3 years (preferred)
• Mechanical Repair and Diagnostic: 2 years (preferred)

Work Location: On the roa

ABOUT THE ROLE

RACKsteel Material Handling is expanding its forklift and equipment service division, and we’re seeking an experienced Lead Field Technician to support the growth of this exciting new department. You’ll work closely with the Service Manager and General Manager to help shape service operations and ensure that customer needs are met with professionalism and technical excellence.
This is a unique opportunity to step into a leadership role as the division grows—bringing your mechanical expertise, customer service focus, and mentorship skills to a team-oriented environment. If you’re looking to take the next step in your career, help develop processes and people, and grow with a company committed to leadership development and operational excellence—this is your moment.

YOUR ROLE INCLUDES

• Acting as the lead technician in the continued launch of the service division from the ground level with the Service Manager.
• Performing field-based service, repairs, and diagnostics on forklifts and other material handling equipment.
• Acting as a lead technician, assisting in job coordination and mentoring junior techs as they are brought onboard.
• Engaging directly with customers—explaining service work, identifying future needs, and solving problems on site.
• Participating in outbound service calls and identifying opportunities for additional service work or equipment support.
• Supporting the Service Manager in coordinating daily schedules, ensuring timely and efficient service delivery.
• Contributing to the growth of the division by helping train and coach new hires.
• Completing work orders accurately and maintaining strong communication with the internal parts and operations teams.
• Maintaining company vehicles and assets, including service van.
• Upholding safety, cleanliness, and professional standards across every site and job.