Lead Hospital Services Technician at WM

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

21.8

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Waste Management, Inventory Management, Training and Coaching, KPI Tracking, Communication Skills, Time Management, Independent Work, Computer Software Proficiency, Spreadsheets

Industry

Environmental Services

Description

Lead Hospital Services Technician $21.80/hr, Good Benefits & Day Shift Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way. Position Purpose: Under management’s direction, the Hospital Services Lead travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various Stericycle programs. This includes, but is not limited to: Sharps Management Services, Pharmaceutical Waste, Controlled Substances, Document Management. Key Job Activities: • Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding. Installs product, resurvey accounts and assists Supervisor in asset/inventory management. • In absence of Service Supervisor, is the lead in charge of Hospital Services Technicians. Trains, coaches and provides guidance to them. • Acts as primary on-site contact for the customer. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues. • Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues. • Maintains a rigid collection and service schedule. May assist with installs as required. • Communicates duty status on a defined scheduled. • Perform other duties and responsibilities, as assigned. • Fills in for other Team Members who are on vacation, sick, on leave, etc. • Position requires extensive lifting, walking, bending, and pushing. Must be able to lift up to 55 pounds and push and/or pull carts weighing as much as 500 pounds. Experience: • Education equivalent to graduation from high school, or GED. • Two or more years of industry-related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills and tact in providing superior customer service in a variety of settings and situations. • May require mandatory immunizations and credentials based on customer requirements. • Must possess a valid driver’s license. Must possess reliable transportation to travel between customer facilities. • Must reside within reasonable commuting distance of the primary customer base, based on business needs. • Demonstrates ability to work independently and with little supervision. • Demonstrates knowledge of computer software applications including spreadsheets and application-based programs to track daily KPIs. Schedule & Location(s): Shift Days: Monday thru Friday w/ possible travel on Sundays Shift Time: 4 am to 7 am - depending on the hospital Locations: Texas Children's Hospital - also servicing facilities in Houston, Cypress, Woodlands, Sugarland, Baytown, Clear Lake and surrounding areas - Roughly 15 – 30 accounts **** Mileage & Parking Reimbursement Available **** Benefits: Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program that includes medical, dental, vision, and prescription coverage, healthcare, and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle. Our Promise: Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Disclaimer: The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice. ABOUT WM WM (WM.com [https://www.wm.com]) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com [https://sustainability.wm.com/]. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

Responsibilities

The Lead Hospital Services Technician manages the collection and exchange of waste containers across various healthcare facilities. They act as the primary on-site customer contact and provide guidance and training to other technicians in the absence of the supervisor.