Lead Housing Monitor (2975) at The Salvation Army

Fayetteville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

17.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Intake, Recordkeeping, Food Preparation, Security, Crisis Intervention, Communication, Supervision, Emergency Response, Housekeeping, Data Entry, Payment Processing, Behavior Management, Team Leadership, Safety Compliance, Customer Service, Problem Solving

Industry

Non-profit Organizations

Description

Job Details Job Location: NSC-Fayetteville Corps - FAYETTEVILLE, NC 28301 Position Type: Full Time Regular Education Level: High School Diploma/GED Salary Range: $17.00 Job Category: Housing Schedule/Hours: M - F 8:00 a.m.- 6:00 pm (40 hours per week) This position is responsible for: Serves as lead worker to all lodge/shelter staff by assisting the Lodge/Shelter Manager in monitoring the day -to-day routine operations work such as general client intake, recordkeeping, food preparation and security; accepts and processes residents staying in lodge/shelter overnight; receives and receipts fees received from residents; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that lodge/shelter is maintained in a neat and proper order. Key responsibilities: Housing Monitor Duties (100%) Ensures that all rooms are in proper order before arrival of residents; checks fire equipment and ensures proper working order. Checks clients into the lodge/shelter; prepares and monitors client intake cards; determines if client has been prepaid by sponsor or credit; prepares resident roster and maintains resident property records. Prepares and distributes meal tickets and laundry tokens; distributes towels, linens, and personal hygiene items; secures and distributes client medications as required. Receives, receipts and processes payments for rent and updates intake cards as needed; obtains clients signature on forms as well as lodge/shelter rules and regulations. Monitors the activities of the lodge/shelter residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift. Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures. Opens and closes the lodge/shelter doors at designated hours of operation. Completes required paperwork representing client intake for the day; inputs data into the computer to maintain computer records and generate client lists; prepares, tallies, and balances monies with receipts; drops the money in the safe. Sorts client intake cards in numerical order and files remaining intake cards of clients who did not check into the lodge/shelter for the evening. Assigns housekeeping and other tasks to residents; ensures that clients perform assigned house duties in the proper manner; ensures compliance with house rules. Answers telephone and responds to questions regarding the lodge/shelter operations. Wakes up lodge/shelter clients at designated time and instructs them to collect their sheets; ensures that all residents are out of the lodge/shelter by the designated time. Answers the crisis hot-line and provides crisis intervention through telephone interviews and client counseling where applicable. Assumes additional supervisory responsibilities in the absence of the lodge/shelter manager. Other Responsibilities: Administers drug testing of clients as needed. Assists in preparing and serving meals to residents as well as cleaning kitchen and dining area afterwards. Collects and washes all dirty towels and sheets. Cleans, sweeps, and mops the lobby, hall, television room and patios; empties trash cans and replaces trash liners. Cleans the parking lot and front area of cans, cigarette butts, trash, etc. Directs clients to appropriate agencies for their special needs. Physical Requirements Knowledge of general office procedures and practices. Knowledge of basic recordkeeping practices and procedures. Ability to communicate effectively with clients to control, lead, and motivate behavior. Ability to work with the public encompassing all types of behaviors. Ability to work independently and with limited supervision while enforcing established policies and procedures. Ability to serve as lead worker to lodge/shelter staff ensuring compliance with established policies and procedures. Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action. Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of travel is usually within the same building. Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time. Working Conditions Work is performed in a lodge/shelter facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. Employee benefits: Paid Time Off Retirement Savings Plan Available Supplemental Insurance Available and more! WHAT WE ARE LOOKING FOR IN YOU High school diploma or G.E.D. and Two years’ experience performing security or social service work preferred. or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Certifications/Licenses None Equal Opportunity Employer: Veterans I Disabled

Responsibilities

The Lead Housing Monitor assists the Lodge/Shelter Manager in overseeing daily operations, including client intake, recordkeeping, and ensuring safety and compliance with house rules. They also monitor resident activities and respond to emergencies as needed.