Lead-Infotech (CDMS) at Mahindra & Mahindra Limited

Mohali, Punjab, India -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Dealer Management Systems, Digital Transformation, Technical Architecture, Data Management, Stakeholder Management, Project Delivery, System Integration, CRM, DMS, Business Analysis, Performance Metrics, Data Security, Compliance, Strategic Planning, Vendor Management

Industry

Motor Vehicle Manufacturing

Description

Responsibilities & Key Deliverables Position Summary The Digital Customer and Dealer Experience Lead will drive the digital transformation of customer and dealer interactions across India for a leading tractor manufacturing or automotive organisation. This role is responsible for ensuring seamless digital operations, focusing on dealer experience and customer satisfaction through advanced CRM and DMS solutions. Key Responsibilities Lead the design, implementation, and optimisation of CRM and Dealer Management Systems (DMS) to support pan India dealer networks. Oversee at least one full-scale DMS implementation, ensuring end-to-end delivery and post-launch support. Manage data flows, integrations, and technical architecture to enable smooth information exchange and system reliability. Collaborate with sales, and dealer teams to enhance digital engagement, resolve technical issues, and drive adoption. Establish best practices for data management, security, and compliance within CRM and DMS platforms. Monitor system performance, gather feedback, and recommend improvements to enhance dealer and customer experience. Preferred Industries Computers, SoftwareSoftware IndustryIT Hardware / NTWSoftware ServicesEducation Qualification Bachelor’s degree in IT, Computer Science, Business, or related field; Master’s preferred. General Experience Minimum 12 years’ experience in digital CRM, and DMS within tractor manufacturing or automotive companies. Demonstrated expertise in DMS implementation, data management, and integrations. Strong understanding of technical architecture and digital delivery methodologies. Experience supporting dealer networks across India, with proven problem-solving skills. Critical Experience Skills & Competencies Technical proficiency in CRM and DMS platforms. Ability to manage complex integrations and deliver scalable solutions. Excellent communication and stakeholder management skills. Analytical approach to data and performance metrics. Commitment to providing outstanding digital experiences for dealers and customers. System Generated Core Skills Customer Relationship Management (CRM)Relationship ManagementDealer ManagementCustomer OrientationEnterprise Resource Planning (ERP)Resource ManagementProject DeliveryProgram Delivery ManagementBusiness DesignBusiness SolutionVisualization ToolsProject ManagementRisk AnalysisBenchmarkingCustomer Interaction Management (CIM)Clinical Data ManagementDatabase Management System (DBMS)CatalogingCall Centre ManagementCustomer SegmentationMarketingSolution ArchitectureSoftware DevelopmentProject Planning & ExecutionBusiness AnalysisDocumentationQuality Management System (QMS)Training & DevelopmentStakeholder ManagementSystem Generated Secondary Skills

Responsibilities

The Lead will drive digital transformation by designing and implementing CRM and Dealer Management Systems across a national dealer network. They are responsible for managing technical architecture, ensuring system reliability, and enhancing customer and dealer engagement.