JOB SUMMARY

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body which is being set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.
Are you driven and ready for an opportunity which will make a real impact? This is an exciting, challenging and fulfilling role that requires pace, impact, sensitivity, and compassion.

The multidisciplinary teams are organised around delivering our mission and priorities. These are:

• to create a user-centred, empathetic end-to-end service at the heart of IBCA;
• to provide the means of paying compensation to those eligible; and
• to iterate our service through starting small and scaling fast, through a test and learn approach.

The Lead Interaction Designer will report to the Head of Product and will sit within IBCA’s Digital Service Design Directorate. The role includes line management responsibility for Senior Interaction Designer(s).

JOB DESCRIPTION

This role aligns against the Lead Interaction Designer role from the Government Digital and Data Framework.
You will lead the effectiveness of the Interaction Design practice, creating the strategy that will enable the long-term vision for the IBCA to be achieved. You will support Senior Interaction Designers to deliver high quality products and services that align with the IBCAs vision. Using your strategic oversight, you will work alongside the Digital and Service Design senior team to ensure there is sufficient capacity and capability to meet user needs and deliver service outcomes. You will be working in a complex environment, you’ll need to balance empathy with delivery and bring a clear evidence-based approach to decision making.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

MAIN RESPONSIBILITIES

As the Lead Interaction Designer in IBCA you will:

• Design and Develop a User-Centred Service: Work in agile, multidisciplinary teams to rapidly develop design concepts for a complex service, collaborating with service design leads and Deputy Directors across all directorates. This includes actively participating in user research, creating prototypes, and designing user interactions across various channels, devices, and technologies, all while being able to justify design decisions with evidence and data.
• Promote and Implement Design Excellence: Champion a consistent, high-quality user experience by promoting reusable design elements and best practices across IBCA and wider government communities. This involves contributing to user-centred design standards and guidance, utilising the GOV.UK Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the GOV.UK Service Standard.
• Lead and Mentor Design Professionals: Provide management support, coaching, mentoring, and training to other designers (including Senior and Working level Interaction Designers), focusing on their development, the quality of their work, and ensuring adherence to best practices.
• Foster a positive and inclusive team environment that promotes wellbeing, collaboration, and a supportive culture aligned with departmental values

The following essential criteria will be used to establish suitability for role and this is what we will be sifting applications against.

• Experience working effectively in an agile, multi-disciplinary team environment, delivering iterative design components as part of a project team.
• Experience in designing accessible solutions across various channels to meet customer needs.
• Proven ability to produce essential user-centred design deliverables, such as user flows, process flows, service blueprints, and site maps.
• Experience in conducting usability testing, either independently or collaboratively with user researchers.
• Demonstrated experience working with the GOV.UK Design System, Service Manual, design principles and UK Prototyping kit.
• Experience in providing design leadership and coaching within an IxD community leading community