Department and Name: Support Information Systems- Consolidated Hospital Support
Sentara Facility: Sentara Independence
Physical Location: Virginia Beach, VA
Location Type: Remote
Employment Status: Regular-Full time
Shift: First (Days)
Posted Date: August 18, 2025
Overview
The Lead IT Analyst provides day-to-day support and maintenance for enterprise software applications by performing application builds, upgrades, and system enhancements to optimize performance, troubleshooting application-related issues, ensuring timely resolution and minimal disruption and evaluating software releases and updates to determine business and clinical impacts.
The Lead IT Analyst is responsible for conducting workflow assessments to identify functional requirements for optimal application utilization; collaborating with business and clinical stakeholders to align technology solutions with operational needs; providing recommendations for process improvements and cost reduction strategies and supporting testing and quality assurance.
The incumbent will also be responsible for incident, problem and change management relative to service requests and change control processes to ensure seamless application performance and coordinate project planning and implementation for software application releases.
The Lead IT Analyst will serve as a subject matter expert (SME), provide guidance and training to lower-level analysts and support process improvement initiatives within the IT department.

Education

• 8+ years of relevant experience with a degree (Required)
• or
• 10+ years of relevant experience without a degree (Required)

Certification/Licensure

• EPIC Certification – Ambulatory (Required)

or

• Resolute Professional Billing Certificate (Required)

Experience

• Experience with EPIC Community Connect Program is preferred
• MS O365 experience
• Prior experience in a leadership role preferred.
• EPIC Build experience

Please refer the Job description for details