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Lead IT Analyst - Problem Management - hybrid at Honeywell

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Management, Incident Response Management, ITIL v4, Root Cause Analysis, ServiceNow, KPI Analysis, Stakeholder Management, Data-Driven Analysis, AI-Enabled Insights, Performance Analytics, ITSM Operations, Continual Improvement

Industry

Automation Machinery Manufacturing

Description

The Lead IT Analyst is responsible for leading the Problem Management & Incident Response Management area to proactively and reactively reduce and mitigate the impact and recurrence of incidents, improve service stability, and protect business outcomes. The role applies ITIL v4 Problem Management principles, data‑driven analysis, and AI‑enabled insights to identify systemic issues, drive effective root‑cause analysis, and ensure corrective and preventive actions are implemented and measured. By leveraging KPIs, analytics, and continual improvement practices, the role partners with Service Owners, Application teams, and IT leadership to enhance operational resilience, increase transparency, and continuously improve service quality. This is a hybrid role (3 days from the office and 2 days from home). Honeywell We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do! Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

Lead the Problem and Incident Response Management areas to reduce incident recurrence and improve service stability. Partner with IT leadership and service owners to implement corrective actions and enhance operational resilience using data-driven insights.