Worker Type:
Employee
Application End Date:
03-04-2025
We are using and creating technology to transform operations at sea to enable people and the planet to thrive.
We are open-minded and fearless in our approach to innovation and don’t believe in boundaries. We challenge everything and have massive ambitions to drag aging industries into the tech era.
We take safety, equality and education very seriously, and our responsibilities don’t stop at our front door. Our business is built on the belief that there’s definitely a more environmentally responsible way to operate at sea.
We employ people who share our core values. We expect our people to be courageous, trustworthy, and conscientious, driven by a desire to do the right thing. We strive for excellence, work collaboratively, and are genuinely excited by our work.
We offer opportunities for our people to develop beyond their role and span a multitude of disciplines. These are open to all, regardless of background and experience level. Working with us means being part of a team that is harnessing technology and creativity to disrupt a traditional industry.
We are not your average workplace.
As the Lead IT Operations Engineer, you will be an integral part of a global IT team, reporting directly to the Head of Enterprise IT. In this role, you will provide leadership, coordination, and oversight to a distributed team of IT Operations Engineers. Your primary responsibilities will include effective monitoring, management, and troubleshooting of IT and network issues in onshore environments. You will ensure high service standards and adherence to company policies while maintaining and optimizing our onshore IT systems to support our staff. Your goal is to ensure seamless and efficient operations across the business.
This is an exciting opportunity to work in a dynamic, fast-paced environment where your technical expertise will support Ocean Infinity’s global operations and innovation in marine technology.

What will you do:

• Lead, mentor, and support IT Operations Engineers across multiple locations;
• Coordinate work schedules, ensuring adequate coverage for 1st & 2nd line support;
• Monitor ticket queues and ensure timely resolution of incidents and requests;
• Promote a culture of continuous improvement and knowledge sharing;
• Provide technical expertise to staff regarding technical issues on systems and peripherals;
• Ensure prompt response, diagnosis, and resolution of IT-related issues;
• Oversee root cause analysis for critical issues and implement preventative measures;
• Maintain service level agreements (SLAs) and report on key performance indicators (KPIs). Analyse metrics and contribute to operational reporting;
• Ensure compliance with cybersecurity standards and IT policies;
• Support audits and risk assessments in line with Ocean Infinity’s Integrated Management System (IMS);
• Develop and maintain appropriate company policies and procedures;
• Facilitate training and competency development in line with company policies;
• Act as a primary point of contact between IT Operations and other business units;
• Liaise with Enterprise Architecture, Business Systems, Infrastructure, and Cyber Security teams;
• Maintain relationships with third-party service providers where necessary.

Who you are:

• Proven Leadership and people management skills;
• Excellent problem-solving and decision-making abilities;
• Microsoft, Cisco, or equivalent certifications (e.g., MCSA, CCNA) are a plus;
• ITIL Foundation certification.
• Strong background in troubleshooting IT & network issues in a corporate environment;
• Familiarity with IT service management (ITSM) and ticketing systems;
• Ability to work in a geographically distributed and multicultural team;
• Strong communication and stakeholder management skills;
• Focussed on providing excellent customer service;
• Thoughtful, thorough and conscientious;
• Ability to take ownership and engagement in the work;
• Integrity, credibility and maturity for confidential issues;
• Ability to work as a trusted advisor with senior stakeholders;
• Excellent time management skills and ability to prioritize work in a fast-paced environment;
• Strong interpersonal and people management skills;
• Strong communication skills;
• Enthusiastic about protecting people and the planet.

Desirable:

• Bachelor’s degree or equivalent in IT, Computer Science, or related field;

Salary for this position: Up to £55,000 per annum
Salary: The salary varies for this position as we are recruiting in multiple regional locations and job grades. The salary process is based on skills, abilities, and experience required.
What you can expect:
At Ocean Infinity, we believe in creating equal opportunities for all, celebrating each and everyone’s differences. We are driven by transforming the industry, through our technology, thoughts, behaviours and actions. Being inclusive and respectful to all is fundamental to who we are. It is the right thing to do and enables innovation and creativity to thrive.
There is more work to be done, and we know that we aren’t perfect, but our commitment to these values is unwavering. They are central to our mission and the impact we have on the industry, meaning, we cannot live without them.
About Us
Simply put, our mission is to use innovative technology, to transform operations at sea, to enable people and the planet to thrive

• Lead, mentor, and support IT Operations Engineers across multiple locations;
• Coordinate work schedules, ensuring adequate coverage for 1st & 2nd line support;
• Monitor ticket queues and ensure timely resolution of incidents and requests;
• Promote a culture of continuous improvement and knowledge sharing;
• Provide technical expertise to staff regarding technical issues on systems and peripherals;
• Ensure prompt response, diagnosis, and resolution of IT-related issues;
• Oversee root cause analysis for critical issues and implement preventative measures;
• Maintain service level agreements (SLAs) and report on key performance indicators (KPIs). Analyse metrics and contribute to operational reporting;
• Ensure compliance with cybersecurity standards and IT policies;
• Support audits and risk assessments in line with Ocean Infinity’s Integrated Management System (IMS);
• Develop and maintain appropriate company policies and procedures;
• Facilitate training and competency development in line with company policies;
• Act as a primary point of contact between IT Operations and other business units;
• Liaise with Enterprise Architecture, Business Systems, Infrastructure, and Cyber Security teams;
• Maintain relationships with third-party service providers where necessary