Lead IT Service Delivery 9/10 and Lead IT Service Desk 9/10 at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, IT Service Support, ICT Deployments, Network Configuration, IT Process Improvements, ICT Hardware Procurement, Stakeholder Engagement, Project Management

Industry

Law Enforcement

Description

Gain extensive experience delivering ICT projects working on various types of election events Great work/ life balance with Flex Days Off in addition to Annual Leave Join a great team of individuals with a supportive environment About the Role The Lead IT Service Delivery 9/10 role implements the client support strategy and provides technical support to end user device services. Work with stakeholders and other teams within the NSW Electoral Commission to elicit requirements and implement ICT services in line with business processes and projects. The Lead IT Service Desk 9/10 role implements the client support strategy and leads the technical support team for End User Computing services. Provide ICT support to end users and manage IT Service Desk ticket queues, phone calls, walk-ups, shared mailboxes ensuring tickets are correctly classified and actioned accordingly. These roles are full time temporary positions up to 30 June 2027. These roles require full time on-site attendance. There may be after hours and there will be work from other Sydney locations required during peak operational periods. About the NSW Electoral Commission The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate. Our work includes: Running and regulating elections Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018. What we offer Opportunity to work on large scale events and assist your local community Career development opportunities through study and face to face training Access to self-paced expert-led training via LinkedIn Learning Employee Assistance Program for wellbeing support Staff social events to connect with colleagues Work/Life balance (35 hour working week), flex leave, generous holidays and leave conditions Access to Fitness Passport for eligible staff Free annual flu vaccination Convenient CBD location, access to public transport Key knowledge, experience and essential requirements As the successful candidate, you will have: Extensive experience managing and developing a team of IT service support staff including rostering of staff. Extensive experience managing ICT deployments, including setting up office ICT, building new computers, configuring networks, upgrades, and decommissioning old equipment. Experience working in an IT service delivery (ITSM) environment and designing/implementing IT process improvements. Experience in procuring ICT hardware and software. Expertise in working with internal and external stakeholders and holding regular stakeholder meetings. Experience working in project-based work and knowledge of project management principles. How to apply Your application must include the following. Applications which are incomplete will not be considered. A cover letter (maximum of two pages page) responding to key knowledge and experience requirements and your suitability to the role Responses to each of the targeted questions; and An up-to-date resume of no more than five pages detailing your skills and experience relevant to the role As part of your application, you will be asked to respond to the two targeted questions: Provide an example of a time when you led an ICT rollout within an organisation. How did you plan, coordinate, and guide your team to ensure a successful implementation? (Maximum 300 words) Provide an example of a time when you led your team in resolving a complex ICT issue involving both internal and external stakeholders. What actions did you take to diagnose, troubleshoot, collaborate, and escalate issues to achieve a successful resolution? (Maximum 300 words) For further information regarding the role please download the Role Description for Lead IT Service Delivery 9/10, or Role Description for Lead IT Service Desk 9/10 Applying for a role in the NSW Public Service For more information on how to apply for a role in the NSW Public Service, please refer here The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role. If you have any questions about applying or would benefit from an adjustment to the recruitment process to help you perform your best please contact talent@elections.nsw.gov.au. For more information on recruitment adjustments visit I Work for NSW Adjustments for individual needs. Applications received and completed after closing time will not be considered for selection. The selection process will include a range of assessment techniques to assist in determining your suitability for the role. For further information, contact NSW Electoral Commission’s Talent team on talent@elections.nsw.gov.au. Other Information Your employment will be subject to National Criminal Records Check to determine your suitability for employment. The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website. A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months. This is not a hybrid role and is based at our Elizabeth Street, Sydney office and during election events you will be required to work from other locations. Applications Close: Monday 23rd February 2026 @ 11.59pm

Responsibilities

The Lead IT Service Delivery role implements the client support strategy and provides technical support to end user device services. The Lead IT Service Desk role leads the technical support team for End User Computing services and manages IT Service Desk ticket queues.