Lead IT Service Desk 9/10 at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Desk management, Team leadership, ICT project management, End User Computing, ICT deployment, Network configuration, ITSM, Stakeholder management, Hardware procurement, Software procurement, Rostering, Incident management, Technical support, Process improvement

Industry

Law Enforcement

Description

Gain extensive experience delivering ICT projects working on various types of election events Play a critical role in making sure ICT systems are stable, secure, and ready for action for large-scale Election events Join a great team of individuals with a supportive environment About the Role The Lead IT Service Desk 9/10 role implements the client support strategy and leads the technical support team for End User Computing services. Provide ICT support to end users and manage IT Service Desk ticket queues, phone calls, walk-ups, shared mailboxes ensuring tickets are correctly classified and actioned accordingly. The role is a full-time temporary position up to 30 June 2027. The role require full time on-site attendance. There may be after hours and there will be work from other locations required during peak operational periods. About the NSW Electoral Commission The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate. Our work includes: Running and regulating elections Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018. What we offer Opportunity to work on large scale events and assist your local community Career development opportunities through study and face to face training Access to self-paced expert-led training via LinkedIn Learning Employee Assistance Program for wellbeing support Staff social events to connect with colleagues Work/Life balance (35 hour working week), flex leave, generous holidays and leave conditions Access to Fitness Passport for eligible staff Free annual flu vaccination Convenient CBD location, access to public transport Key knowledge, experience and essential requirements As the successful candidate, you will have: Extensive experience managing and developing a team of IT service support staff including rostering of staff. Extensive experience managing ICT deployments, including setting up office ICT, building new computers, configuring networks, upgrades, and decommissioning old equipment. Experience working in an IT service delivery (ITSM) environment and designing/implementing IT process improvements. Experience in procuring ICT hardware and software. Expertise in working with internal and external stakeholders and holding regular stakeholder meetings, Experience working in project-based work and knowledge of project management principles. How to apply To Apply for the role please submit your applications to Tito Tealdo titob@eitr.com.au. Your application must include the following. Applications which are incomplete will not be considered. A cover letter (maximum of two pages page) responding to key knowledge and experience requirements and your suitability to the role. An up-to-date resume of no more than five pages detailing your skills and experience relevant to the role. For further information, please contact Tito Tealdo via the above email. For further information regarding the role please download the Role Description. Applying for a role in the NSW Public Service For more information on how to apply for a role in the NSW Public Service, please refer here The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role. If you have any questions about applying or would benefit from an adjustment to the recruitment process to help you perform your best please contact talent@elections.nsw.gov.au. For more information on recruitment adjustments visit I Work for NSW Adjustments for individual needs. Applications received and completed after closing time will not be considered for selection. The selection process will include a range of assessment techniques to assist in determining your suitability for the role. For further information, contact NSW Electoral Commission’s Talent team on talent@elections.nsw.gov.au. Other Information Your employment will be subject to National Criminal Records Check to determine your suitability for employment. The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website. A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months. This is not a hybrid role and is based at our Elizabeth Street, Sydney office and during election events you will be required to work from other locations. Applications Close: Friday 1st May 2026 @ 11.59pm

Responsibilities

The Lead IT Service Desk role implements client support strategies and leads the technical support team for End User Computing services. Responsibilities include managing IT service desk ticket queues, overseeing ICT deployments, and ensuring stable and secure systems for large-scale election events.