BASIC QUALIFICATIONS

• High School/ GED and at least 1 year of experience in an IT customer facing and/or technical support role.
• Knowledge of equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
• Knowledge of personal computer hardware and operating systems
• Knowledge of various software, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer
• Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
• Knowledge of Windows operating systems
• Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.
• Hours of support may require weekend, holiday and/ or off-hours shift coverage.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Please refer the Job description for details