Take your next step with Saulsbury Industries!
Locations: Odessa, TX
Type: Full Time – In office (not remote)

POSITION SUMMARY

The role of Lead IT Support Technician performs a variety of technical tasks and duties relating to the installation, diagnosis, repair, and maintenance of all technology, computers, and software components and applications. In conjunction, these tasks will be expected to be performed with an important level of social and intrapersonal skills as demonstrated through communication, teamwork, and collaboration.

Responsibilities

• Is the next level escalation of unresolved Tier 1 tickets.
• Is responsible for training and leadership activities for Tier 1 Technicians.
• Assess malfunctions of hardware and/or software applications to determine appropriate actions to maintain computer and other technological operations.
• Coordinate with the IT Help Desk and IT Manager.
• Support, troubleshoot, and resolve IT-related issues with office staff and remote/field employees.
• Open, track and resolve tickets using Saulsbury’s ticketing system. Establishing and maintaining priority levels and response times for all Help Desk ticket requests.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• High School Diploma or equivalent.
• Valid Driver’s License
• Minimum 5 years of IT experience, Microsoft Windows Networking, Windows 11 Pro
• Possesses a thorough understanding of technology solutions, and the ability to efficiently implement advanced technologies required.
• Team supervision and leadership skills
  *The satisfactory completion of a credit check is required for this position. *

PREFERRED QUALIFICATIONS

• IT experience in a business/Commercial environment preferred.
• Microsoft Certifications are not required but preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to stand for extended periods of time.
• Ability to walk the property and lay down yards.
• Ability to carry up to 50 pounds.

Saulsbury is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status

• Is the next level escalation of unresolved Tier 1 tickets.
• Is responsible for training and leadership activities for Tier 1 Technicians.
• Assess malfunctions of hardware and/or software applications to determine appropriate actions to maintain computer and other technological operations.
• Coordinate with the IT Help Desk and IT Manager.
• Support, troubleshoot, and resolve IT-related issues with office staff and remote/field employees.
• Open, track and resolve tickets using Saulsbury’s ticketing system. Establishing and maintaining priority levels and response times for all Help Desk ticket requests.
• Other duties as assigned