Lead IT Technical Support Specialist at Sentara Health

Virginia Beach, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-Facing, Technical Support, Hardware Troubleshooting, Software Troubleshooting, System Monitoring, Teamwork, Independent Discretion, Remote Support, In-Person Support, Phone Support, Problem-Solving, Troubleshooting, Attention-To-Detail, Communication, Coordination, On Call

Industry

Hospitals and Health Care

Description

City/State Virginia Beach, VA Work Shift First (Days) Overview: Overview IT Technical Support Specialist is a customer-facing role. IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting and speaking with them about installing hardware or software on their computers. A Specialist Professional is a recognized subject matter expert in job areas typically obtained through advanced education and work experience. Responsibilities typically include: • Work in a team-based environment with the ability to function with independent discretion • Provide systems support for end client systems, remotely, in person, or by phone including, troubleshooting, diagnosing, resolving, and documenting. • Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions. • Good problem-solving and troubleshooting skills • Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude • Strong oral and written communications skills • Willingness to coordinate and work with others • Willingness to be on call and attend to technical issues outside of normal business hours• Coaching, reviewing, and delegating work to lower-level professionals. • Problems faced are difficult and often complex. • Provide technical support to project team members. Education Bachelor’s Degree in Computer Science, MIS, or related field, preferred Experience in lieu of Bachelor’s Degree 7+ years of relevant experience with a degree 9+ years of relevant experience without a degree Certification/Licensure Prefer one or more of the following: MCDST, A+, Network+, CompTIA Project+ Experience 7+ years of relevant experience with a degree 9+ years of relevant experience without a degree . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!

Responsibilities

This customer-facing role involves assisting customers with technical issues related to hardware, software, and monitoring systems via phone or messaging, including diagnosing problems and installing equipment. Responsibilities also include functioning in a team, providing systems support remotely or in person, and coaching lower-level professionals.