Lead Line Service Technician- KHDN at Desert Jet

Hayden, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

46000.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Aircraft Handling, Customer Service, Team Leadership, Safety Procedures, Fueling, Ground Support Equipment, Communication, Interpersonal Skills, Attention to Detail, Problem Solving, Manual Labor, Time Management, Training, Collaboration, Emergency Response, Record Keeping

Industry

Airlines and Aviation

Description

Description Desert Jet is expanding our operations and is looking for experienced talent to join our FBO team in Hayden, CO. Help us introduce the unique Desert Jet experience to Colorado! As a Lead Line Service Technician, you will play a crucial role in ensuring safe and efficient operations and exceptional service for general aviation aircraft crews and customers. You will be responsible for leading and directing the activities of Line Service Technicians in performing various duties related to the handling, fueling, and maintenance of aircraft. Your focus will be to continuously improve safety, efficiency, profitability, customer engagement and loyalty, and employee accountability to promote a positive team environment and better serve our customers. We love working here and think you will too! Here's why: Starting Salary range: $41,000-46,000 annually, with an opportunity to move to hourly in the future. PLUS a $650/month housing stipend. Company paid medical, dental, vision, and life insurance 401(k) with 6% company match 2 weeks of PTO that starts accruing on your first day A collaborative and supportive leadership team. A fun, family oriented company. Company sponsored team-building events. Ability to be a Desert Jet pioneer in a new location and shape our future! DUTIES & RESPONSIBILITIES Strategic Responsibilities: Monitor fuel inventory levels and report any discrepancies or shortages to management. Collaborate effectively with other team members, customers, clients, vendors, and aircraft crewmembers to ensure safe, efficient, and smooth operations and exceptional customer service while providing a welcoming atmosphere. Participate in ongoing training programs to enhance skills and knowledge related to aircraft handling, safety procedures, and customer service. Offer, promote, sell, and deliver general aviation services to crewmembers, customers, and other guests. Recommend improvements to DJC standards, administrative procedures, facilities, methods, and practices to the appropriate management personnel. Deliver exceptional customer service with a professional and personable approach, consistently displaying a positive, helpful attitude, and demonstrating utmost consideration and courtesy towards all individuals. Demonstrate proficiency in comprehending and executing detailed written or oral instructions with practical judgment and sound reasoning. Tactical Responsibilities: Perform aircraft services such as fueling, fuel quality control, lavatory, ground power and potable water services, delivering catering, and towing according to established procedures and safety guidelines. Marshall aircraft during arrival and departure, ensuring safe parking and movement on the ramp. Greet and assist pilots, passengers, and crew members with friendly and professional demeanor. Provide exceptional customer service by answering questions, providing directions, and addressing concerns promptly and efficiently. Load and unload luggage and cargo from aircraft, ensuring proper handling. Operate and maintain various ground support equipment. Operate a shuttle vehicle with passengers and/or luggage and cargo. Perform routine inspections and maintenance of the ramp area, ensuring cleanliness, safety, and compliance with regulations. Perform snow and ice removal on grounds and aircraft. Maintain accurate records of time worked, aircraft services, fuel transactions, and other activities performed as required. Ensure efficient and accurate communication through various means to accomplish operational tasks. Assist with other FBO duties (detail, guest service, etc.) as necessary. Maintain clean working environment and support with facility housekeeping duties Adhere to all procedures and guidelines to maintain a safe, clean, and secure ramp, operations, and working environment. Respond to emergency situations promptly and effectively, following established emergency procedures and guidelines to ensure the safety of personnel, passengers, and aircraft. Supervisory Responsibilities: Lead a team of Line Service Technicians, providing guidance, training, and support to ensure exceptional performance. Train and onboard new Line Service Technicians, ensuring they possess the necessary knowledge and skills to deliver exceptional service. Coordinate, prioritize, and monitor daily work assignments, ensuring efficient use of time and resources. Assist with interviewing new hires. Requirements High School Diploma or equivalent. Proven experience in line service within the aviation industry. Excellent communication and interpersonal skills. Ability to work in a fast-paced, customer-oriented environment. Strong attention to detail and ability to follow instructions accurately. Physical fitness and ability to perform manual labor, including lifting heavy objects (up to 50 lbs.), bending, and working outdoors in various weather conditions. Availability to work flexible hours such as early mornings, nights, weekends, and holidays as assigned. Maintain a valid driver's license.

Responsibilities

As a Lead Line Service Technician, you will ensure safe and efficient operations for general aviation aircraft crews and customers. You will lead and direct Line Service Technicians in handling, fueling, and maintaining aircraft while promoting a positive team environment.