Lead Logistics FinOps and Disputes Team Lead at A.P. Moller - Maersk

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

FinOps Management, Dispute Resolution, Supply Chain Management, Stakeholder Management, Performance Monitoring, Process Standardization, Analytical Problem Solving, Customer Centricity, SAP FACT, Revenue Recognition, Cost Management, Team Leadership, Continuous Improvement, KPI Tracking, Financial Operations, Cross-functional Collaboration

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. We Offer This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Job Purpose/summary: Lead a team of FinOps and Disputes specialists to deliver the value proposition across all customer segments by ensuring timely and accurate invoicing (including internal customers/ICBs), and proper, on-time soft and hard job closure across end-to-end Lead Logistics services. The role drives transformation through digital implementation, continuous improvement, and strong cross-functional collaboration, embedding The Maersk Way into daily operations Key Responsibilities: Set clear goals and expectations to drive high performance and accountability. Foster a culture of excellence, ownership, and continuous development. Monitor team performance and provide coaching and support to ensure delivery against KPIs. Oversee FinOps activities and ensure operational execution meets service standards. Champion The Maersk Way principles in team behaviors and decision-making. Ensure team initiatives are aligned with strategic goals and customer needs. Identify risks early and implement mitigation plans to protect service delivery. Act as the escalation point for service issues and drive resolution across function Escalate critical risks and lead resolution efforts in collaboration with stakeholders. Collaborate effectively with CX, CPMs, FPOs, and other GSC teams to deliver seamless service. Participate in cross-functional customer teams to ensure alignment and shared accountability Responsible for documenting, maintaining, and governing area-level processes related to FinOps products, ensuring consistency and scalability Responsible for streamlining downstream FinOps processes to support SCM and joint KPI delivery. Ensure consistent process execution and alignment across clients. Skills and Competencies: Strong understanding of SCM operational and FinOps processes Experience in managing FinOps and Disputes operations Proven ability to monitor and drive performance using key health and operational metrics Experience in supporting L&D initiatives and applying learnings in operations Strong analytical and problem-solving skills Customer-centric mindset with focus on service quality and accuracy Good stakeholder management and communication skills Ability to drive process standardization and continuous improvement Functional & Technical Competency: Strong understanding of SCM operational and FinOps processes within Maersk Knowledge of FACT (SAP) system Familiarity with SCP/MODS and SAP–Athena integration Solid understanding of overall SCM business operations Accounting knowledge in job costing, including revenue recognition (RR logic) Understanding of cost management (GR/IR) Customer-centric mindset Qualifications: Graduate of any 4-year bachelor's degree (preferably Logistics/Customs Administration) Amenable to work during Philippine holidays Willing to work in day shift and site-based working arrangement. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

Responsibilities

Lead a team of FinOps and Disputes specialists to ensure accurate invoicing and timely job closure across Lead Logistics services. Drive operational transformation through digital implementation, process standardization, and cross-functional collaboration.