Lead Management & Governance at S&P Global

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Marketo, Marketing operations, CRM systems, Project coordination, Lead management, Data quality, Process mapping, SOP documentation, UAT coordination, Marketing automation, B2B marketing, Reporting, Analytics, Stakeholder management, Governance

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 10 The Team: The Marketing Operations Coordinator will support a strategic CRM transformation initiative, working alongside our external consultant and internal teams to assist in the delivery of Marketo - Salesforce integration solutions that enable seamless lead-to-sales handoff and standardized processes. This role also includes ongoing marketing operations support to ensure systems, processes, and tools function effectively across the organization. The position requires organizational discipline, and a commitment to enhancing sales effectiveness through reliable systems, process and data. Key Responsibilities and Impact: CRM Transformation Initiative: Support the collection and organization of business requirements for lead lifecycle, routing, scoring, and Sales SLAs. Assist with workstream planning, maintain project schedules, and help document requirements and processes. Work with various stakeholders and participate as Subject Matter Expert and point person for the S&P DJI marketing team for tracking marketing campaigns in Salesforce.com, with integrations from Marketing Automation Platform. Work with CRM teams, Marketo administrators, Sales Operations, and consultants to track progress and identify blockers. Help create and organize process maps, SOPs, and governance documentation. Assist with test case development, UAT coordination, and tracking of issues and resolutions. Help coordinate training materials, track adoption metrics, and support post-launch enablement activities. Ongoing Marketing Operations: Support day-to-day marketing technology operations (Marketo, Salesforce, and related platforms). Assist with campaign setup, lead management, and data quality initiatives. Help maintain documentation and process standards for marketing systems. Support reporting and analytics activities to track marketing performance. Coordinate with cross-functional teams on marketing operations requests and issues. What We’re Looking For: Basic Required Qualifications: 4-6 years of experience in marketing operations, project coordination, or related field. Strong background in Salesforce.com/CRM systems. Experience with Marketo or other Marketing Automation Platform. Strong organizational and documentation skills. Excellent communication and ability to work with cross-functional teams. Proficiency with Microsoft Office and project tracking tools. Understanding of B2B marketing/sales processes. Experience supporting CRM transformations or marketing technology initiatives preferred. Key Deliverables: Project status tracking and reporting Requirements documentation and organization Process documentation and templates UAT support materials and issue tracking Adoption metrics and reporting Marketing operations support and issue resolution We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer. About S&P Global Dow Jones Indices At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies. S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/spdji. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The role supports a strategic CRM transformation initiative by managing lead lifecycle, routing, and scoring processes while ensuring seamless integration between Marketo and Salesforce. Additionally, the position provides ongoing marketing operations support, including campaign setup, data quality initiatives, and cross-functional process governance.