Lead Manager at Adriana's Insurance

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

70000.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Management, Sales Leadership, Call Center Management, Coaching, Motivation, Customer Service, Compliance, Reporting, Strategy Development, CRM Systems, Bilingual (English/Spanish), Sales Performance Tracking, Process Improvement, Team Building, Data Analysis, Policy Issuance

Industry

Insurance

Description

Unlimited/ Uncapped Commission- Your income is a direct result of your work ethics and sales results. No cold calling- We provide a high volume of inbound leads and walk in traffic. Career growth: The company fosters internal growth, helping employees develop skills that can lead to advancement opportunities within the organization (e.g., Team lead, manager, or specialized role). Recognition: Join an environment where hard work is recognized, appreciated, and rewarded. Comprehensive benefits package including medical, dental, vision and life insurance Paid time off to recharge and maintain a healthy work-life balance Retirement Plan (401k) Performances bonus and incentives: Whether you are in sales or administrative role, you will have a real opportunity to earn bonuses and get recognized for your results. Our Company: At Adriana’s insurance, we believe that empowering our Team members is the key to our success. We invest in our employees, offering training, career advancement opportunities, and a culture that champions both personal and professional growth. Our Philosophy is growing together! With over 30 years of success and more than 40 offices across Southern California, we are expanding and looking for motivated individuals to join our team. Adriana's is seeking a Lead Manager that will be responsible for overseeing the end-to-end lead management process for a multi-line auto insurance brokerage. This role ensures all inbound and outbound leads are properly distributed, tracked, and converted while leading a high-performing call center team. The ideal candidate is bilingual in English and Spanish, highly sales-driven, customer-focused, and experienced in managing teams in a fast-paced insurance or call center environment. Key Responsibilities Lead Management & Performance Manage, monitor, and optimize all incoming and outgoing leads across multiple lines of business (auto, commercial, home, etc.). Ensure leads are accurately assigned, followed up on, and worked in a timely manner. Track lead conversion rates, sales performance, and team productivity. Work closely with marketing and sales leadership to improve lead quality and ROI. Call Center & Sales Leadership Lead, coach, and motivate a team of sales agents to meet and exceed sales goals. Monitor calls to ensure compliance, quality, and excellent customer service. Develop and enforce call center best practices, scripts, and workflows. Provide ongoing training, feedback, and performance coaching. Customer Service Excellence Ensure a high level of customer satisfaction throughout the sales and onboarding process. Handle escalated customer concerns or complex sales situations. Promote a customer-first culture while maintaining strong sales performance. Reporting & Strategy Prepare and present daily, weekly, and monthly performance reports. Identify trends, gaps, and opportunities for improvement. Assist in developing sales strategies, incentive programs, and process improvements. Compliance & Process Management Ensure adherence to insurance regulations, company policies, and call center compliance standards. Maintain accurate CRM data and lead tracking systems. Collaborate with underwriting and service teams to ensure smooth policy issuance. Payrate: starting $70,000 yearly salary + bonuses Required Qualifications Proven experience in lead management within an insurance brokerage or call center environment. Strong background in auto insurance sales; experience with multiple lines of business preferred. Bilingual in English and Spanish (required). Minimum of 3 years of experience in a call center leadership or management role. Demonstrated success in sales performance and team leadership. Strong understanding of CRM systems and lead distribution tools. Preferred Qualifications Insurance license (Property & Casualty) or ability to obtain one. Experience managing high-volume inbound and outbound leads. Familiarity with compliance standards in insurance call centers. Skills & Competencies Sales-driven with a strong customer service mindset Excellent leadership and team-building skills Strong communication and coaching abilities Data-driven and results-oriented Ability to multitask and thrive in a fast-paced environment High level of professionalism and accountability 401(k) Dental insurance Health insurance Vision insurance Vacation Paid Time Off Sick Time Discounts on Services & Products On-the-job paid training to set you up for success

Responsibilities

The Lead Manager will oversee the entire lead management process for a multi-line auto insurance brokerage, ensuring inbound and outbound leads are distributed, tracked, and converted effectively. This role also involves leading, coaching, and motivating a high-performing call center sales team to meet and exceed established sales goals.