Lead Medical Assistant at American Addiction Centers

Downers Grove, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

36.15

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Care, Triage, Scheduling, Process Audits, Staffing Coordination, Performance Management, Training, Conflict Resolution, Customer Service, HIPAA Compliance, OSHA Compliance, Inventory Management, Clinical Competencies, EMR Systems, Medical Terminology, CPR Certification

Industry

Hospitals and Health Care

Description

Department: 01220 AMG Downers Grove 3743 Highland Ave - Internal Medicine Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Clinic is open Monday 7am to 7pm, Tuesday 8am to 7pm, Wednesday 8am to 7pm, Thursday 8 am to 6pm, Friday 8am to 5pm and Saturday 8am to 12pm Pay Range $24.10 - $36.15 Major Responsibilities: Responsible for direct and in-direct patient care, (Clinical responsibilities vary based upon department specialty.) 1)Maintains productivity levels as outlined in departmental standards and goals. 2)Provides clinical coverage as needed by patient volume or work flow. • Assists in direct patient care activities, (which could include office procedures, triage, etc.). • Assists with indirect patient activities, (which could include incoming calls, scheduling appointments, orders tests, etc.). • Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care. Responsible for daily team operations, staffing schedules and works to ensure overall work standards and goals are achieved. 1)Ensures high flexibility of staff to minimize downtime and allow for job rotation while ensuring that effective work balance in the team is maintained. 2)Coordinates staffing schedule and works to address staffing issues providing for coverage when warranted. 3)Carries out process audits to confirm maintenance of standard work. 4)Carries out 6S audits. 5)Actively seeks to drive waste out of the process. 6)Ensures visual management is maintained and shares feedback with team members regularly. 7)Engages and encourages associates while executing process improvement initiatives. Under the direction of the department head, manages direct reports’ orientation, training, and performance. Upholds clinic policies and serves as a role model by acting in a manner consistent with Behavior Expectations. 3)Evaluates the need for and develops team/individual training sessions to reinforce standardization, flexibility, and build new skill sets. 4)Under the direction of the department supervisor/manager, conducts hiring, correction and termination activities of direct reports and maintains strict confidentiality standards. 5)Understands and acts in support of department work standards, procedures, initiatives, and continuous process improvement to positively impact Key Result Areas and guides direct reports as appropriate. 6)Consistently recognizes problem situations that require action and proceeds accordingly in a calm, professional manner; demonstrating strong customer service, effective conflict resolution and service recovery skills. 1)Ensures direct reports meet daily, monthly and annual accountabilities as depicted by position job description and department procedures. • Knowledgeable of direct reports accountabilities as outlined in their job description and as they relate to position work standard. • Motivates staff, provides praise and constructive feedback to elicit high levels of productivity. • Provides direction to associates regarding accountability for their actions through verbal counseling, communicating the course of action to the supervisor. • Conducts or participates in annual associate performance reviews; including one-on-one associate conference to clarify results, encourage development and/or explain performance plans and compensation. • Verifies licensure/certification of direct reports to ensure clinical compliance, (RN, LPN, CPR, ARRT, ARDMS, etc.); views original, copies and forwards to HR. • Monitors and ensures compliance with annual competencies; HIPAA, Safety Training, Business Conduct, and OSHA. 2)Responsible for the department orientation and training of new associates under their direction. Conducts ongoing assessment of orientation and training effectiveness; adjusting as appropriate. 7)Conducts team meetings/huddles; as scheduled or necessary. • Ensures regular communication of clinic, site, and department information to team as necessary or appropriate. Supports supervisor / manager in a variety of department / administrative functions as directed. 1)Creates and maintains essential data and files to provide for department reports as directed by manager/supervisor, (i.e. Budget/finance, staffing, inventory). 2)Provide consistent feedback on overall operations of department(s) to their direct supervisor/manager. 3)Coordinate preventive maintenance and on-demand service for all equipment, as applicable. 4)Delegate problems through proper channels and follows through to seek completion. 5)Attend and assist with department meetings. 6)Monitor and maintain an appropriate supply inventory and coordinate ordering of supplies on a routine or as needed basis. 7)Promote cost reduction targets within the team. 8)Perform additional tasks as assigned. Self Development 1)Consistently manages time and demonstrates resource management skills effectively to complete daily activities. 2)Maintains licensure/certification(s). 3)Completes clinic competencies as required. 4)Maintains general knowledge of clinic and department policies, procedures and standards. (i.e. Documentation Policy, Attendance Policy, etc.) 5)Participates in developmental/skills training. Education/Experience Required: • Graduate of an accredited healthcare program relating to hiring department, or one year experience in related medical department. • One year DMC associate, preferred. Medical Assistant Cert/Reg: • Graduate from an accredited school with a clinical externship for Medical Assistant Cert/Reg training. • High school diploma or equivalent. Knowledge, Skills & Abilities Required: • Demonstrated effective communication and interpersonal skills. • Good PC skills; basic keyboarding & typing skills. • Strong clinical competencies and skills; (Injections, vitals, etc.). • Demonstrated customer service skills. • Previous experience supporting, training and mentoring others. • Proven ability to use good judgment in stressful situations. • Ability to learn medical terminology; if applicable. • Demonstrated ability to prioritize tasks. • Knowledge of medical terminology. • Technical expertise that matches the skills required for the department/area. • Previous experience with EMR and/or scheduling systems a plus. Appropriate credentials, including license in State of Illinois, certification, registration, or specialized training as required by AAAHC and/or clinic to perform clinical duties; (ie; RN, ARRT, Medical Assistant Cert/Reg, MA or specialty specific training). • Current CPR • Additional certification/training required by some specialty departments: WIC: ACLS, PALS Cardiology: ACLS Oncology: OCN, Chemo-Bio Card Ophthalmology: Specialized Training Medical Assistant Cert/Reg: • Current Medical Assistant Cert/Reg certification or proof of graduation from accredited school with the intention of completing their certification with one year. • CPR certification required upon hire or within 60 days of hire. Physical Requirements and Working Conditions: • Ability to complete all required training. • Ability to pass pre-employment physical (and physical lift test, if required by department policy). • Able to rotate shifts and locations to ensure adequate coverage as needed. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

Responsibilities

This lead role involves direct and indirect patient care, maintaining productivity levels, and serving as a liaison between patients, staff, and physicians. The position is also responsible for daily team operations, including staffing schedules, process audits, and driving waste reduction.