JOB SUMMARY:

The Lead Medical Assistant plays a dual role in ensuring seamless patient care and efficient office management. This position combines hands-on clinical support with administrative leadership, ensuring a world-class experience for our patients and the smooth day-to-day running of the practice.

REQUIREMENTS

Education and/or Experience
· Certified Medical Assistant (CMA or RMA) required.
· Minimum 3–5 years’ experience in a clinical/medical office setting.
· Prior experience in concierge medicine or private practice is strongly preferred.
· College Degree Preferred

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge of EMR systems (Cerbo preferred)
• Ability to perform comprehensive medical histories and physical exams
• Ability to communicate complex medical information to a diverse population
• Knowledgeable about record keeping, billing, coding and reimbursement processes
• Contribute to a positive and supportive team environment, assisting colleagues with tasks as necessary.
• Demonstrated skills in leadership, advocacy, communication, education and counseling
• Ability to process patient phone messages, returning calls and routing them to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician
• Demonstrated skills in leadership, advocacy, communication, education and counseling
• Phlebotomy experience
• Spanish language skills are a plus
  Job Type: Full-time
  Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Paid time off

License/Certification:

• Medical Assistant (CMA or RMA) certificate (Required)

Ability to Commute:

• Jacksonville, FL 32256 (Required)

Work Location: In perso

CLINICAL DUTIES:

• Preparing patients for examination by the physician
• Preparing examination rooms for patient visits
• Carrying outpatient procedures such as taking history and vitals, drawing blood for labs and administering injections
• Assisting physicians during patient examinations
• Educating and explaining to patients the treatment procedures, plans, costs and follow up schedule
• Preparing patient documents including diagnostic orders, prescriptions, refill requests, referral requests and ensuring online update of patient records with any such documents
• Schedule appointments for services, consultations, and follow-up visits, utilizing our booking system efficiently.
• Uphold strict confidentiality regarding client information and adhere to all HIPAA regulations.
• Contribute to a positive and supportive team environment, assisting colleagues with tasks as necessary.
• Preparation of patient records for physicians’ review
• Prescriptions and refill request handling; coordinating prescriptions with the pharmacy
• Coordinating and arranging laboratory procedures
• Collect and prepare laboratory specimens monitoring handing over of specimens to laboratory
• Sterilize instruments and disposal of contaminated supplies.
• Managing telephone/online encounters with the patients
• Perform other duties as may be required.
  Administrative Duties:
  · Manages daily operations of the practice(s) to ensure a smooth office workflow, constantly seeking ways to improve efficiency and reduce waste
  · Oversee front and back-office workflow, ensuring optimal efficiency.
  · Coordinate patient appointments, referrals, and communications.
  · Manage supply ordering, inventory control, and vendor coordination
  Oversee and manage supporting staff