Lead Medical Assistant at West Coast Wound

Burbank, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Oversight, Operational Functions, Mentorship, Regulatory Compliance, Documentation Compliance, Staff Scheduling, Workflow Efficiency, Patient Satisfaction, Performance Evaluations, Quality Improvement, ICD-10 Coding, Phlebotomy, Wound Care, Team Huddles, Escalation Point

Industry

Hospitals and Health Care

Description

Position Summary: The Lead Medical Assistant oversees the day-to-day clinical and operational functions of the field Medical Assistants, which aid with clinical administrative tasks for the Wound Care Programs. This role provides guidance and mentorship to a team of medical assistants, ensures regulatory and documentation compliance, and serves as the primary liaison between program staff and clinical leadership. The Lead MA functions as both a hands-on trainer and a frontline supervisor, maintaining high standards of care quality, workflow efficiency, and patient satisfaction. Essential Duties and Responsibilities: Oversee scheduling team to ensure proper patient follow-up Orient and train new MAs on program-specific workflows, clinical protocols, and documentation requirements Conduct or contribute to performance evaluations and identify continuing education needs Coordinate staffing schedules to ensure appropriate coverage across all three programs Serve as the first point of escalation for staff questions, patient concerns, and workflow issues Lead regular team huddles and participate in department-level quality improvement initiatives Maintain accurate treatment logs, measurement tracking, and prior authorization documentation Ensure accurate and complete ICD-10 coding documentation Communicate supply needs and operational issues to the Program Director proactively Education & Certification High school diploma or GED required; Associate's degree in Medical Assisting or related field preferred Certified Medical Assistant (CMA, RMA, or equivalent) preferred Current CPR/BLS certification preferred Phlebotomy certification or demonstrated phlebotomy competency preferred Experience Minimum 3 years of clinical medical assisting experience required Minimum 1 year of experience in wound care or a specialty clinic strongly preferred Prior lead, charge, or supervisory experience preferred Demonstrated ability to lead, coach, and hold peers accountable in a respectful, professional manner Excellent organizational and multitasking skills in a high-volume clinical environment

Responsibilities

The Lead Medical Assistant is responsible for overseeing the daily clinical and operational activities of the field Medical Assistants supporting Wound Care Programs, while also providing guidance and mentorship to the team.