Lead Medical Receptionist at Community of Hope

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

26.44

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Flow Management, Trauma Informed Customer Service, Patient Check-in, Form Completion, Payment Collection, Scheduling Coverage, Cycle Time Monitoring, Insurance Verification, Telephone Encounters Management, Performance Monitoring, Coaching, Performance Evaluations, Medical Terminology, Computer Skills, Organizational Skills

Industry

Non-profit Organization Management

Description

Description Washington, DC | On-Site | $24.03 - $26.44 per hour | Washington Post Top Workplace (8x Winner) Community of Hope is seeking a Lead Medical Receptionist to oversee and implement smooth patient flow at the front desk by practicing and ensuring trauma informed customer service while checking patients in, ensuring all forms are completed, and collecting payment. This position is located at our Marie Reed Health Center in NW, Washington, DC. Our Approach and Values We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives. We embrace diversity, welcome all voices, and treat everyone with respect and compassion. We lead and advocate for changes to make systems more equitable. We strive for excellence and value integrity in all that we do. What You'll Do Registers patients in eCW and obtains required documentation by completing the following: Obtains and updates financial and/or personal information in eCW. Scans photo ID/DL, scans primary and secondary insurance card and captures a picture of the patient. Explains the HIPAA policy to patients and obtains HIPAA acknowledgment signature from patients prior to receiving initial care. Sets all insurance plans within patients’ accounts appropriately. Updates demographic information at every patient visit. Manages scheduling of phone and front desk coverage schedule to ensure that sufficient staff resources are in place to meet demand and allow access to care. Manages patient flow at the front desk including cycle times of one hour or less and excellent customer service. Ensures that agreed upon scheduling protocols are followed by supervisees to ensure adequate access. Raises concerns about access issues with supervisor for resolution. Monitors patient reminder system; monitors telephone encounters to ensure that all voice mail messages for existing patients are being appropriately recorded in the EMR system on a daily basis. Answers and screens all telephone calls appropriately and independently, creates telephone encounters and forwards them to the appropriate personnel on a daily basis. Verifies patients’ insurances and determines any charges/copayments. Collects payments for visits and issues receipts to the patient. Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assigned. Reviews, scans, and sends encounters for Release of Information, Work forms daily or as assigned. Ensures optimal productivity by monitoring schedules to make sure they are full. Determines areas requiring improvement for current Receptionists and provides additional training. Ensures Telephone Encounters assigned to the Administrative team are addressed correctly and consistently and managed in accordance with clinical protocols. Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed. Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and/or training opportunities, and recognizing staff when appropriate. Ensures that agreed upon scheduling protocols are followed by supervisees to ensure adequate access. Raises concerns about access issues with supervisor for resolution. Completes other duties as assigned by supervisor. Requirements Must-Haves High School Diploma/GED. Strong customer service skills. Strong organizational skills and commitment to working in a professional environment. Knowledge of medical terminology. Strong computer skills (MS Word, MS Excel, MS Outlook, Internet). Ability to work a flexible schedule, including evenings and weekends. Ability to travel to work at other sites as needed. Proof of vaccinations is required. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law. Nice-To-Haves Bilingual preferred in English and Spanish or Amharic. Two years of experience as a Medical Receptionist. Experience with Electronic Medical Records. Experience with eClinicalworks. Ability to work a flexible schedule, including evenings and weekends as needed.

Responsibilities

This role involves overseeing and implementing smooth patient flow at the front desk, ensuring trauma-informed customer service during check-in, form completion, and payment collection. Responsibilities also include managing scheduling coverage, monitoring patient reminders, handling telephone encounters, and verifying insurance.