COMPANY DESCRIPTION

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

JOB DESCRIPTION

ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team. ServiceNow is currently seeking a highly driven Lead Mid-Market Account Executive to join our expanding Mid Market team
The Lead Mid-Market Account Executive will be responsible for strategically prospecting into new accounts, expanding usage within existing customer base, and ensuring these customers continue to get value from the NOW Platform.
The candidate will be an individual with a demonstrable track record in new business pipeline generation ideally over the telephone within an Enterprise capacity. They will collaborate with their team of Sales Specialists, Solution Consultants, Renewal Sales and more to exceed quota and build the future of ServiceNow sales talent.What you get to do in this role:Meet or exceed Monthly, Quarterly and Annual sales objectives.Manage sales opportunities and business relationships over the telephone with influential contacts within Small, Mid-Market, and Commercial Accounts.
Focus on understanding an organization’s business drivers, challenges, pain points and how ServiceNow solutions map to these.
Strategically prospect within key verticals to develop new opportunities and pipelineFollow the Value Selling sales process to win new business, expand withing existing accounts and ensure contract renewals
Collaborate with an extended team and coordinate resources necessary to further sales cycle such as Solution Consultants, Customer Service, Partners etc.
Provide timely and accurate information to management such as forecasting, territory plans, strategic account plans etc.
Working towards daily, monthly & quarterly KPI metrics such as new prospect meetings, pipeline generation, ACV bookings and Renewal RatesMentor team members and work on collaborative projects to help bring value to the team
Occasional travel for training and/or meetings may be required.

QUALIFICATIONS

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
A demonstrable track record of success within a telesales, lead follow-up, cold calling or new business sales capacity
3+ years of full sales cycle experience gained within software or solution sales organization
Experience in selling enterprise class solutions utilizing telephone and video conference technologyA thorough understanding of the sales process and the ability to navigate and progress complex sales cyclesSales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies a definite plus.
Presentation skills via web based tools will be a distinct advantageExcellent listening, verbal and written skillsExcellent relationship building skills
Ability to build meaningful business relationships with ServiceNow customers, prospects and internal colleaguesPersistent and dependable, especially with attendance, deliverables and deadlines.

Please refer the Job description for details