Lead Mitigation Technician at Matterhorn Early Access (PROD-FRAN)

Downingtown, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Water Mitigation, Restoration, Customer Service, Communication, Teamwork, Physical Labor, Detail-Oriented, Problem Solving

Industry

Description

Description About Us Pennsylvania Water and Fire is a locally based water damage restoration company proudly serving the Lancaster area. We specialize in helping homeowners and businesses recover after damage caused by water, fire, mold, and weather events. Our team is committed to high-quality workmanship, professionalism, and compassionate service during challenging situations. Position Summary The Lead Mitigation Technician plays a key hands-on role in assessing property damage, performing mitigation services, and ensuring projects are completed in accordance with IICRC standards. This position leads by example in the field, delivers excellent customer service, and works closely with management and office staff to ensure accurate documentation, efficient job completion, and positive customer experiences. Key Responsibilities Assess residential and commercial property damage caused by water, fire, mold, or weather events Perform water mitigation and extraction services, including emergency response work Set up, monitor, manage, and complete drying processes in accordance with IICRC guidelines Perform decontamination, deodorization, and detailed cleaning of structures and contents Determine salvageable vs. non-salvageable materials and assist with job scope execution Document all work accurately and timely in company software applications Communicate clearly with homeowners, business owners, management, and office personnel Deliver professional customer service that promotes trust, satisfaction, and positive reviews Participate in an after-hours on-call rotation as required Qualifications Valid driver’s license with a clean driving record (required for company vehicle use) Minimum of 1 year of water mitigation/restoration experience Comfortable working in various environments and weather conditions Ability to stand, lift, and perform physical labor for the duration of shifts Proficient with hand and power tools commonly used in restoration work Strong communication, listening, and teamwork skills Reliable, detail-oriented, and able to work independently when needed Must be drug-free in accordance with company policy Willingness to participate in after-hours and emergency response work Benefits Competitive pay based on experience Medical, dental, and vision insurance options Opportunities for career growth and advancement Ongoing training and skill development Supportive team environment with local leadership Equal Employment Opportunity (EEO) Statement Pennsylvania Water and Fire is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. ADA Statement Pennsylvania Water and Fire complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. If you require assistance or accommodation during the application or interview process, please notify us.

Responsibilities

The Lead Mitigation Technician assesses property damage and performs mitigation services according to IICRC standards. They lead by example, ensuring excellent customer service and accurate documentation.