LEAD MULTIMEDIA AUDIO VISUAL TECHNICIAN at Compass Group

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

54392.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audiovisual Systems Operation, Videoconference Support, Troubleshooting, Asset Management, Preventive Maintenance, Customer Service, End User Training, Presentation Technologies, Control Systems Operation, Microsoft Office, Logistics, Technical Support, System Testing, Audio Systems Operation, Video Systems Operation, System Integration

Industry

Food and Beverage Services

Description

Salary: $52,000-$54,392 At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment’s challenge. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play – no matter where they are in the life cycle of their technology journey. Our consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well-known corporate, education, government and community clients worldwide, and our highly certified on-site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients’ meetings and events so they can focus on what matters most – their business. We are seeking passionate, creative thinkers who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. If that sounds like you, then you’re looking for us, and we’re looking for you.Job Summary Oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment. Key Responsibilities: Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems). Provides best effort assistance to fulfill any audiovisual technical requirements as assigned. Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules. Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management. Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues. Provides consultation and education to all levels of end users on presentation technologies. Troubleshoots audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing). Maintains conference room integrity. Performs regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.). Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department. Maintains understanding of current and new presentation technology. Preferred Qualifications: High School diploma or equivalent a must Three to five years audiovisual technology management experience Three to five years AV and presentation technologies experience Three to five years customer service experience Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology Strong customer service and communications skills required Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook) Ability to facilitate tasks with internal and external staff to assure meeting and event success Understanding of normal business and office procedures Experience working in a fast paced university/conference center environment Self-motivated independent thinker A CTS certification by InfoComm Industry relevant training or technical courses a plus Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.) Click here to Learn More about the Compass Story Associates at Waveguide are offered many fantastic benefits. MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffPaid Parental LeaveHoliday Time Off (varies by site/state)Personal LeaveAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Waveguide.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Waveguide maintains a drugfree workplace. Req ID:1520642 Waveguide XUE BAI

Responsibilities

This role oversees the daily operation, coordination, execution, and support of audiovisual systems for executive, educational, and routine meetings within a customer service-focused conference center. Key duties include managing AV/VTC equipment maintenance, execution of videoconference support, and providing consultation and education to end users on presentation technologies.