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Lead Network Technology Support at ATT
Alpharetta, Georgia, USA -
Full Time

Start Date

Immediate

Expiry Date

18 Jul, 25

Salary

159100.0

Posted On

18 Apr, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Tacacs, Orchestration, Security Policy, Commitments, Ldap, Linux, Optima

Industry

Information Technology/IT

Description
Responsibilities
  • Leads the mentoring program for new Tier 2 team members with processes and policies as well as technical training
  • Leads Tier 2 special projects, develop and test tools, write new processes and job aids
  • Assisting with the development, integration, testing, and life cycle management of automation and applications used to support the RAN network is integral to this role as well
  • Ticket management with advanced support engagement and follow up
  • Field personnel technical support
  • Technical project assignments with technical writing experience
  • Fault and performance troubleshooting analysis in conjunction with Tier 3 partners
  • Evaluate network impact and recommend or take recovery action in collaboration with peer team
  • Technical bulletin review, interpretation, and presentation to the team
  • RCA experts – perform all technical RCA investigations, document learns and drive improvement opportunities
  • Script writing and tool development
  • RAN Network audits and analysi