Lead Onboarding Project Manager at MQ Referrals Only

, , United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

181300.0

Posted On

13 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Experience, Time Management, Organizational Skills, Problem-Solving, Relationship Building, Communication Skills, Self-Motivation, Adaptability, Implementation, Payments, Financial Services, Collaboration Tools, Sales Support, Jira, Salesforce

Industry

Financial Services

Description

As Marqeta’s Lead Onboarding Project Manager, you will be a vital part of our mission to change the way money moves. You'll work within our GTM team, which comprises four critical functions: Revenue, Strategy & Operations, Customer Solutions & Delivery, and Partnerships. This position will be dedicated to the project implementation efforts for our key accounts and any new programs, expansions or change requests and work closely with our account team and coordinate with cross functional teams to ensure the successful delivery of these projects. The ideal candidate is organized, communicative, resourceful, and motivated. We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland, CA headquarters. We’d love for you to join us! The Impact You'll Have Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and the highest level of quality. Act as the primary point of contact for customers during implementation and be able to design a customized implementation approach to align with the customer's specific needs. Use project management tools and methodologies to deliver projects on time and to exceptional standards. Develop deep relationships with our customers and understand their unique business objectives, challenges, and success criteria. Communicate effectively in a regulated and technical environment, partnering with revenue leads on customer needs. Who You Are Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience and PMI certification. Customer Experience Obsessed: You take a personalized approach to your project management and know the nuances and preferences of your customer. A Master of Time Management: You consistently meet deadlines through effective scheduling and resource allocation. Is able to create realistic timelines and monitor progress against key milestones. Exceptionally Organized: You exhibit strong organizational abilities with meticulous attention to detail. You can manage multiple priorities simultaneously while maintaining accuracy in all project documentation and tracking systems. A Natural Problem-Solver: You identify challenges proactively and implement effective solutions. You think critically to troubleshoot issues that may impact project timelines or deliverables. A Relationship Builder: You develop and maintain productive working relationships and you demonstrate diplomacy when managing competing interests and priorities. Strong Communicator: You demonstrate strong verbal and written communication skills with the ability to effectively convey information and ensure all stakeholders remain informed. Self-Motivated: You take initiative, work independently, and are able to anticipate needs and proactively address potential roadblocks. Highly Adaptable: You navigate changing priorities with ease and maintain composure during high-pressure situations. You can quickly adjust your approach based on evolving project requirements. Nice-To-Haves Background in payments, credit products or financial services Experience with implementation projects for enterprise customers Experience with Smartsheets, Jira, Salesforce, and other collaboration tools Experience supporting Revenue-facing teams in a POD sales structure We hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you. Your Recruiter Louise Devlin (Please apply via the careers page, thank you!) Typical Process Application Submission Recruiter phone call Hiring manager video call A virtual presentation to a panel of Marqetans followed by a Q&A session. Director-level virtual meet and greet. Offer! Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: National: A baseline tier that applies to most of the geographic territory of the United States. Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit this page or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: National: [$123,300] - [$154,100] Premium: [$133,400] - [$166,800] Premium Plus: [$145,000 ] - [$181,300] We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible time off – take what you need Retirement savings program with company contribution and after tax contributions Equity in a publicly-traded company and an Employee Stock Purchase Program Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave Free therapy sessions, financial and professional coaching, and legal advice Monthly stipend to support our remote work model Annual “development dollars” to support our people growth and development

Responsibilities

The Lead Onboarding Project Manager will work with customers and cross-functional teams to ensure the successful delivery of projects. They will act as the primary point of contact during implementation and design customized approaches to meet customer needs.