We are looking for an experienced Lead Operations Support Engineer to join our team. This role requires strong expertise in cloud environments, incident/problem management, and application support. The ideal candidate will bring hands-on experience with AWS services and Java-based applications, along with leadership and troubleshooting skills to ensure smooth operations in a production environment.

EXPERIENCE:

· L1 & L2 Support: Minimum of 8+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management) including troubleshooting complex issues in cloud environments.
· Solid hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family), Java Spring Boot microservices, and cloud monitoring tools.
· Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.

SOFT SKILLS:

· Strong leadership and mentoring capabilities.
· Excellent verbal and written communication skills with both technical and non-technical stakeholders.
· Attention to detail and a proactive approach to problem-solving.
· Strong ownership and accountability for the stability and reliability of production systems.

Please refer the Job description for details