Lead Outreach Coordinator (Seattle, Multiple Locations) at Mary's Place

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

35.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Housing First Principles, Trauma-Informed Care, Harm Reduction, Financial Literacy, Community Resources, Advocacy, Data Entry, Communication, Problem Solving, Crisis Management, Time Management, Organizational Skills, Empathy, Networking, Compassion

Industry

Individual and Family Services

Description

Description The Lead Outreach Coordinator provides field-based care coordination and resource navigation support for families experiencing homelessness who face significant barriers to stability. Qualifying families are those who will be able to attain housing within 180 days and maintain it independently once initial barriers are addressed. Using an adaptive and person-centered approach, the Lead Outreach Coordinator will provide mobile support to families locating permanent, stable housing. Valuing diversity and championing equity are core values at Mary’s Place. This position requires critical thinking and analysis through a race equity lens, as well as demonstration of compassion, understanding and empathy while working with diverse staff, clients and community partners in a multi-racial and multi-cultural environment. This is a full-time, non-exempt position with a weekday, daytime schedule. Occasional evening, weekend, and holiday hours may be required. This is a partly mobile position with work based at a Mary’s Place location. Compensation for this position is $35.00/Hr. DOE. This position reports to the Outreach Manager and does not supervise other staff. Key Responsibilities Manage a specialized caseload of families with intersecting challenges (medical, legal, and financial). Conduct regular field visits to ensure continuous engagement. Complete housing assessments with clients to gather necessary information for data and housing purposes Utilize SOAR (SSI/SSDI Outreach, Access, and Recovery) training to expedite disability income applications for eligible family members, increasing their long-term economic stability. Implement the Economic Mobility Pathways (EMPath) model to help families set and achieve goals related to financial literacy, career advancement, and self-sufficiency. Act as the primary liaison between medical providers, schools, legal aid, and social service agencies to ensure a seamless "wrap-around" support network. Identify systemic and individual barriers to housing (e.g., credit history, medical debt, prior evictions) and develop creative, persistent strategies to overcome them. Record data using AGENCY (Mary’s Place internal database) and the Homelessness Management Information System (HMIS). This may include tracking client financial assistance in both databases Make case notes in a timely manner along with keeping all case notes and client information confidential Act as an advocate and liaison between clients, support services, landlords, and involved community agencies; including maintaining ongoing communication with other providers as needed Communicate effectively and professionally with landlords Process financial requests accurately and with necessary documentation in a timely manner Ability to work with clients who may have substance use disorders, untreated mental health, and significant trauma with a compassionate and trauma informed approach Ability to network with other service providers in a professional manner Coordinate Resource Room services at the Allen Family Center and work on site at the Allen Family Center regularly when not meeting clients in the community. Perform duties as assigned Requirements Qualifications Education: Master of Social Work (MSW) strongly preferred. Bachelor’s degree in social services or related field; or equivalent experience working in shelter, social services, or case management also considered Experience: Minimum 2–3 years of experience in homeless services, mobile outreach, working in a hospital/clinic environment or intensive case management. Specialized Training: Must be SOAR trained (or willing to complete certification within 90 days of hire). Familiarity with EMPath or similar mobility-informed coaching models is a major plus Skills: Deep understanding of Trauma-Informed Care, Harm Reduction, and the "Housing First" philosophy Requirements: Must have a valid driver’s license, a reliable vehicle, and the ability to work flexibly in various community settings Basic knowledge of Housing First Principles Ability to work with clients who may have substance use disorders, untreated mental health, and significant trauma with a compassionate and trauma informed approach; basic understanding of Harm Reduction and Trauma Informed Care is strongly desired Familiarity with services and resources in the community that assist single women experiencing homelessness Proven ability to form positive relationships with guests, vendors, volunteers, and donors Exceptional time management and organizational skills Proficiency with Microsoft Word and Outlook; able to learn new software/database systems quickly Ability to work both independently as well as in a collaborative, team-oriented organization Demonstrated creative problem solving, setting healthy professional boundaries, conflict mediation, and crisis management skills Demonstrated ability to understand funder requirements and the importance of accurate and timely data collection/entry Highly motivated, resourceful, flexible, with a positive attitude and sense of humor, even under pressure Willingness and ability to work with people from a variety of racial, cultural, social and economic backgrounds with various lifestyles, sexual orientations, and of all ages and genders. Attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings Ability to travel throughout King County, with a willingness to work with clients in encampments, Tiny House Villages, hospitals/clinics, and other public spaces Valid WA State driver’s license, and access to a personal vehicle to be able to travel around the county (mileage reimbursed) Ability and willingness to work occasional evenings and weekends in response to clients’ needs Able to proficiently speak, read, write, and understand English Proficiency in another language is preferred, especially Amharic, Tigrinya, Lingala, Oromo, French, Spanish, Portuguese, or Marshallese Willing to take a TB test within 30 days of hire Physical Requirements · The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. · While performing the duties of this job, the employee is regularly required to talk and hear · The employee is frequently required to stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms; and requires the ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds · Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required · Travel to program sites and meetings outside the office and around the county are necessary · Ability to work in an environment where there may be animals present, including dogs Details In addition, Mary's Place offers the following benefits to full-time staff: · Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates · Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage · 403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment. · Unlimited use ORCA pass for a small deduction per pay period · 10 days paid time off (PTO) each calendar year (accrued by pay period) · 10 days of sick time each calendar year (accrued by pay period) · 10 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Prorated based on date of hire for first year of employment. · Employee Assistance Program Mary’s Place is an Equal Opportunity Employer. We value a diverse workplace and strongly encourage women, people of color and other underrepresented groups, LGBTQ+ individuals, people with disabilities, foreign-born residents, and veterans to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The Lead Outreach Coordinator manages a specialized caseload of families experiencing homelessness, providing mobile support to help them locate permanent housing. They act as a liaison between clients and various service providers to ensure comprehensive support.