Lead Patient Access Rep at Pinnacle Orthopaedics & Sports

Marietta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office management, Accounts receivable, Collections, Front office operations, Patient scheduling, Insurance verification, Medical billing, Staff supervision, Customer service, Data entry, Policy development, Inventory management

Industry

Medical Practices

Description

Description Management: Assures that: -Front office staff are scheduled appropriately -Areas of improvement and identified and addressed with corrective actions -Communication with physicians and Operations Manager is timely and effective -Daily office operations are efficient and effective Operations: Assures that: -Patient pre-visit process is complete and accurate -Patients are greeted and checked-out in a prompt, courteous, and helpful manner -Patient’s questions concerning appointments, charges, billing, etc are resolved in a timely manner -Patient payments are collected at the time of visit -Patient co-payments are collected at the time of visit -Payments are balanced and forwarded to Revenue Cycle Manager -Guarantor, insurance eligibility and coverage, and method of payment is established for each patient -Insurance benefits are obtained and related to patient prior to physician contact -Patients with outstanding debts are referred to billing/collections prior to physician contact -Demographics are entered appropriately into the computer -Records are accurately and fully completed -Patient appointments are scheduled accurately as outlined in the established protocol -Follow up visits and procedures are scheduled accurately and in timely -Incoming phone calls are answered promptly and professionally within the front office -The answering service is activated and relieved of calls as necessary -Calls to physicians are properly screened -Each physician’s schedule is filled in the most efficient manner by reviewing each schedule daily -All employees are aware of established policies and procedures and that all duties of the front-office staff are performed accordingly -Ordering of office supplies -Policies and procedures are maintained and developed as necessary and are made available to the appropriate personnel Requirements 3 to 5 years of related office management experience including accounts receivable, collections, and front office operations in a medical office.

Responsibilities

The Lead Patient Access Rep manages daily front office operations, including staff scheduling, patient check-in/check-out, and insurance verification. They also ensure efficient communication between physicians and operations management while overseeing billing and collection processes.