Lead Patient Service Rep - Medical Oncology Ventana (Tarzana) at Cedars-Sinai

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

40.11

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Administrative Workflow Management, Staff Training, Policy Monitoring, Patient Flow Management, Schedule Management, Patient Inquiry Resolution, Billing Support, Utilization Management, Risk Management, Human Resources Support, Payroll Support, Referral Processing, Authorization Processing, Quality Assurance, Infection Prevention

Industry

Hospitals and Health Care

Description

The Lead Patient Service Representative functions as an administrative team lead for the office. This position supports the physician and nursing staff in the delivery of health care by performing a range of administrative related tasks to maintain a smooth and efficient front office workflow. This position also assists with providing a review of Patient Service Representative administrative skills, assessing the workflow of administrative staff and monitoring staff/scheduling coverage. Duties and Responsibilities: * Leads huddles to supervise, assess and evaluate department workflow. * Provides orientation and training for administrative staff. * Provides assistance in tracking and monitoring policies and other department specific data for safeguarding organization resources and monitoring of patient refunds. * Manages the patient care flow and assists with overseeing CS-Link message pools. * Monitors and assesses administrative workflows, performs observations of staff skills and performance abilities using designated evaluation and observation tools, provides suggestions for opportunities to improve and assists the Supervisor with the preparation, documentation and make recommendations related to corrective actions. * Manages the physicians’ master schedules and coordinates all schedule changes, teaches staff accordingly, and makes recommendations for schedule improvements. * Provides assistant to patients by explaining policies, procedures, or services using administrative knowledge and direct inquiries or complaints to appropriate medical staff members, administrative staff, insurance plans, and other departments to ensure satisfactory resolution. * Assists with administrative support activities to address physician and staff concerns such as facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll. * Handles patient and provider correspondence. * Processes and documents referrals and authorizations for patients. * Provides assistance in administrative quality assurance measures and adheres to all infection prevention standards. * Assists as a chaperon when needed upon completion of the required Chaperon Training. Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.

Responsibilities

This role functions as an administrative team lead, supervising, assessing, and evaluating department workflow through leading huddles and providing orientation and training to administrative staff. Key duties include managing patient care flow, overseeing message pools, monitoring administrative workflows, and managing physicians’ master schedules.