Lead - People Experience at PhonePe Engineering US

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Lifecycle Management, High-Volume Onboarding, Payroll Operations, Statutory Compliance, Vendor Management, Process Excellence, Team Management, HR Operations, Shared Services, Payroll Management, Automation, Compliance, Data Integrity, Background Verification, Documentation Standardization, Cost Optimization, Audit Readiness

Industry

Software Development

Description

About PhonePe Limited: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture: At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Reporting To: Head – People Experience Role Overview: We are looking for a Lead People Experience to own and scale end-to-end employee lifecycle operations for a large, distributed, feet-on-street workforce with high monthly churn, ensuring accuracy, speed, compliance, and cost efficiency. The role is critical in enabling uninterrupted business operations through robust onboarding, offboarding, payroll and statutory compliance, particularly in a piece-rate compensation environment. Key Responsibilities Employee Lifecycle Management Own and continuously improve end-to-end lifecycle processes, including: Offer issuance and acceptance at scale Bulk onboarding and induction readiness Background verification (BGV) initiation, tracking, and closure Data integrity across HRMS, payroll, and compliance systems Exit processing, final settlements, and statutory closures Ensure lifecycle SLAs are met despite high daily transaction volumes. High-Volume Onboarding & Workforce Readiness Design and operate bulk hiring and onboarding models capable of handling ~1,000 joiners per week. Ensure seamless coordination between recruitment, business HR, HRMS, payroll, and compliance teams Drive standardisation of documentation and exception handling for ensuring deployment-readiness from Day 1 Payroll Operations Own payroll execution for a productivity-linked pay structure and ensure: Accurate capture of payroll inputs for processing Mapping of piece-rate earnings into compliant salary structures Adherence to payroll compliances as required Manage payroll closures with zero tolerance for statutory or payment delays Handle high query volumes related to earnings, deductions, and settlements Statutory Compliance & Remittances Ensure full compliance across central and state labour laws, including Registrations and remittances for EPF, ESI, PT, LWF Adherence to the Minimum Wages (time-rate floors in piece-rate scenarios) CLRA (in cases of third party roll employees) and state-specific registrations Timely statutory filings, challans, and remittances Own audit readiness for internal, statutory, and external audits. Partner closely with Legal, Finance, and Internal Audit for supporting the audit processes Vendor & Partner Management Manage multiple vendors across: Payroll processing Background verification Compliance filings Define clear SLAs, KPIs, and penalty structures for meeting timelines and quality Drive cost optimisation without compromising compliance or employee experience Ensure vendor scalability aligns with business growth and churn dynamics Technology & Process Excellence Leverage HRMS, payroll systems, attendance/productivity tools, and automation Drive digitisation and straight-through processing wherever possible Continuously improve TATs, reduce manual effort, and enhance scalability Ensure systems can handle extreme transaction volumes without failure Process Leadership and Team Management Provide in-depth guidance to the team, fostering a culture of continuous improvement and functional expertise. Act as a functional expert within HR Operations, bringing deep expertise and a point of view on the broader business landscape. Lead a multi-layered operations team and fostering a culture of rigor, ownership, and continuous improvement Key Qualifications & Experience 12+ years of progressive experience in HR Operations, Shared Services, or Payroll Management with a proven track record of handling high-volume, blue-collar, or salesforce (preferably 15,000+ headcount). Deep functional expertise in managing the full employee lifecycle and high-stakes statutory compliance (registrations, remittances) for contractual or piece-rate paid employees in India. Proven experience in designing and executing scalable, automated solutions for payroll and BGV in a high-attrition environment. MBA / PG Diploma in HR or equivalent is preferred. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

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Responsibilities

The Lead People Experience will manage the end-to-end employee lifecycle operations, ensuring accuracy, speed, compliance, and cost efficiency. This includes overseeing onboarding, offboarding, payroll, and statutory compliance for a large workforce.